Hobby Lobby — Local services in Orland Township

I came in to the store to hopefully exchange a damaged product but I could not find something similar. When I tried to return it, the much older cashier asked me if something was wrong with it. I was honest and told her I opened the item and realized it was broken. It was a hide a treat toy for my dog but the broken parts could easily harm my pet’s paws, so I immediately put it back in the box and saved the receipt. She asked around and told me they could not accept it and I would have to return to the original location where I bought it from. She gave me no logical explanation. I had my receipt, it was only two days before I originally got it and no where in the receipt it said anything about taking back damaged items back to the original place of purchase. I tried to get a number for corporate but she called the supervisor, which was their assistant store manager. All she could tell me was that it was THEIR own policy. So moral of the story, don’t be honest with your returns. Lie and said you didn’t like it so you can at least get store credit. Cause who knows what other “policies” they might...

Great selection of items you had on your list but better selection of items you don't. There is likely anything you are looking for stockrd in these shelves, however they are organized in a confusing manner where the same item is displayed in multiple different locations. for example glue guns attracted me to at least four different aisles depending on what types of crafts and art supplies were displayed in that aisle. I suppose that could be a helpful way for a novice looking to find a hobby to discover they need more supplies, but to me it seems more of a sneaky way of the company to boost sales. I understand that's what they do, and it's their prerogative to market, however I would like to see all my options of glue guns laid out in one location rather than venturing through the entire giant store to look at the various displays. A suggestion to hobby lobby would be to better display a store map and index of where you might find certain things. and a good tip to all hobby lobby shoppers, you can always download a 40% off one...

I wanted to share my experience while shopping for the first time at the Hobby Lobby location on 159th and Harlem. I walked in on my 1 year anniversary hoping to find the materials that I needed for my paper gift that I was about to create for my Husband. I walked in to find a store associate and ended up finding Jamie. She was so pleasant and helped me find everything I needed with just a picture that I showed her. She made my one hour shopping in to 10 mins literally. I was so thrilled that I had to speak with the manager about this wonderful, kind and helpful employee of their Jamie knew the store like the back of her hand. I ended up leaving with all of my supplies to go find a place to sit and create my project. Upon finishing it I accidentally put glue on the glass of the shadow box. I was disappointed, so I went back to the store to show Jamie the finished project. She ended up cutting out a new piece of glass for me. This lady went above and beyond. She...