Penny Mustard Furnishings - Orland Park — Local services in Orland Township

I had been to several stores seeking a quality counter-height kitchen table and found nothing suitable. Had not even thought about Penny Mustard until driving by and remembering the jingle....went inside and was met by a very enthusiastic and positive saleswoman named Joanna...she said, “I think you’re gonna like what I’m about to show you,” and boy was she right! Perfect table with enclosed leaf and high-quality construction!! I knew nothing about Penny Mustard and assumed I would purchase and they would ship out in a week or so, but she informed me it would be a couple of months, as the piece was completely custom and built to the customer’s desire. I was taken aback by this a little, as I’m accustomed to just buying and getting from warehouse later; Joanna calmed my anxiety and took me through how it all worked and then sat with me to select the desired piece; I was still apprehensive, such as what if something is defective with it and since it’s custom can I refuse delivery (yes, I am Debbie Downer!) and she was very patient with me and introduced the manager to assure me everything would be great, AND IT WAS! I felt so confident after dealing with Joanna and she kept in touch during the waiting time to see if I had any concerns; my experience with Joanna and Penny Mustard was great and I will be putting them at the top of my list with the next...

For four to six weeks over the last two months I have been searching for suitable furniture to populate my master bedroom. Going into the process I had a mental picture of what I wanted and I knew the furniture I picked had to be of good quality. Browsing in furniture stores in my area I was less than impressed with what I initially saw. Then I happened to go into Penny Mustard for the first time. I was impressed with the choices I saw even though they didn't immediately match what I thought I was looking for. I went back to their store another couple of times after continuing looking at other outlets. Leonard Pacek was very helpful in showing the available options including style, choice of wood, finish and hardware. As a result I was able to finally make a choice that I felt I would be satisfied with. Leonard explained that their process involved my making a decision, initiating a buying process, and then an order would be placed with their craftsmen. Since I was not in an urgent mindset I was more than willing to wait the identified time before delivery believing that the delivered product would meet my satisfaction. This has proven to be the case and I am more than glad that I stopped in at Penny Mustard. More dollars that the other outlets but the end result is something I am happy...

My husband and I visited the Orland Park Penny Mustard several times. The first time I went in, I was just browsing for Bedroom furniture. Kristen greeted us and asked questions as to what we were looking for. She patiently took us all around the store and showed us what she thought we would like. Kristin spent well over 2 hours with us and we ended up buying a wonderful bedroom set. My husband said, "That was the most pleasant experience he has had in a very long time from a salesperson! Kristen was patient, kind and very helpful. I felt good about our purchase!" We just had our bedroom set delivered a few days ago and we couldn't be happier. The delivery went as smooth as you could ask for, the gentlemen that delivered our furniture were very professional, brought in 7 heavy pieces without one problem. And even helped my husband move something from our bedroom down to the basement. Thank you Kristen for your superb service, your expert advice and your attention to what I was looking for. I agree with my husband, this was a pleasant experience! Hands down I would buy what ever we are looking from from Kristen and Penny Mustard you will never beat...