Jared Jewelers — Local services in Orland Township

BEWARE: Do not shop here. I dropped my 2.55 carat ring off in May for service When I went to pick the ring up I noticed that the side wall of the diamond was indented. When I questioned the staff they told me that it was a natural inclusion, which it was not. I was then directed to speak with the store manager Eve. Eve is very arrogant and talks over you. She told my husband that she is a 15 year expert and there was no damage to the diamond but she would send it to their corporate office for peace of mind. We have also asked on several different occasions for the information of their District Manager and they have declined to give that information. When corporate received the ring they confirmed that that the Orland store chipped my ring. We were promised that my diamond would be replaced with a diamond that was either equal or better quality. We have been waiting since May for a replacement stone. Approximately 3 weeks ago we were told that our ring was lost or stolen. They told us they were going to review the tapes from the store to see who had handled the ring. Then after a week they said that it was not lost/stolen they got us confused with another customer. To date, we have not received a call to set up an appointment to view a replacement stone. I feel like we are dealing with a pawn shop. They tell us they will call and then they don't call. They lie and say that they tried calling and it rang and rang without a voice mail picking up This is far from the truth. We have spent numerous hours on the phone with several different employees of Jared at the store level, at the corporate level and with customer service. We get nothing but lies and the run around. We have asked them to file an insurance claim and just give us our money and we can part ways. They refused that as well. At this point we have decided to contact Channel 7 News and are waiting for a call back. Enough is a enough.

Update: After looking at several replacement diamonds and having to pay a Diamond expert to meet us at the store to look at diamonds we have agreed to a replacement diamond. Things were going in the right direction and then they took a turn in the wrong direction. They have asked us to sign a release that was drawn up from their legal team stating that we would take down all negative comments on social media and to maintain the confidentiality of the agreement. Also to release the company from any liability or claim. We told them we are not comfortable signing a release and asked that they draw something simple up just stating that we are surrendering our Diamond for a replacement Diamond and they are refusing to do that. (We should not have to pay an attorney to look at a legal document at our expense). This is costing us money. Why are we incurring expenses because they damaged our Diamond. They are at fault and are only interested in protecting themselves. We could all be done with this nightmare if would just draw up a simple release and they refuse.

DO NOT BUY...

Update: I called back on my own and spoke with Donna who was very polite and scheduled something for me. I’ll upgrade this to a two star because of her, but here’s to hoping for better experiences. They don’t have to be over the top but at least pleasant. Thank you to Donna.

I realize it’s not a good time to have your last straw especially during a pandemic, but I’ve had my engagement and wedding rings since 2010 and honestly EVERY single time I go to get it serviced I have NEVER had a pleasant experience. I just deal with it because one, I don’t have a choice this is where my rings are from. Two, I’ve been in the service industry my whole life. I get it. I get that sometimes it’s hard to have your service hat on at all times. I don’t need the friendly service. It would be nice, but it’s fine. I can live without it. You can be unfriendly, roll your eyes whatever. I don’t care, I just want to be serviced. That’s it and I’ll leave. This is what the issue is now. My Engagement ring is cracked about to break completely. Never happened before. So this repair is important for me to get done soon. I went to the store and saw the sign to schedule an appointment so I did. That was on a Sunday. A was told manager would call me as soon as possible because that needs to get fixed right away. This is what the lady who meet me at the door says. I called Thursday (today) to follow up. The woman on the phone proceeds to tell me it can take up to two months. What?!?! Like why can’t I make the appointment at least. That makes no sense. You want me to wait for a phone call for one or two months and then wait months more for the actual repair? So I decide to confide with the woman and tell her I just want to be valued. Every time I go there, it’s an annoyance for someone to take care of me. Which fine, like I said as long as my services are taken care of. Now they don’t even want to call. She called me honey and said we all want to be valued. I’m a lead customer experience specialist and I’m just at a loss. I can’t believe the way they speak to you here and not value you any longer unless you are going to buy something new, which I would never buy here again. I regret that this is where my life long important moment in my life...

Avoid Jared’s in Orland Park!!! To break it down, the engagement ring was purchased first with the Jared's credit card for 0% interest for 18 months in November of 2021. We were paying the amount to have it paid off by May of 2023 to not pay interest. We have been paying the correct amount a month for 20 months now. The men’s band ring was purchased on October 2022 for $$$ and has 12 months to pay it off with no penalty which brings him to October of 2023. When we were purchasing the band we had a 100 off of 300 coupons to use. The back of the coupon card did not state that we had to put it on the credit card but the employee told us we had to, so we did. My husband brought cash with him to buy out the ring that day and the guy said to get the sale you have to put it on the credit card and it'll just take your payments into October. We asked if there is interest on doing so to just save a hundred dollars and he continued on saying there is nothing we have to do, it will just increase our time of payments.  We did just that and purchased the wedding band. Now we went onto the account and realized they have put both rings on one payment instead of two so the engagement ring that we thought was being payed for in full was not, and we have been paying interest on the ring since the wedding band was purchased. Once he bought his ring, they merged both purchases together and have been taking payment for both rings, so we have not received the zero percent interest for the last ten months. Once we realized we owe interest of $1,969 to the credit card company (Comenity) we called Jared's and discuss this with them. They connected us to the district manager who told us we should have known we had to increase our month payments and that there is nothing they can do but give us an email to send a dispute letter. I asked if he discussed this with his employee and was told he was on vacation and couldn't talk to him about this until next week. We did what we were guided to do and now we are the ones paying for an employees mistake. We are working with an attorney to resolve this issue and we are working on getting a hold of channel 7. We have been advising everyone that we know to AVOID Jared’s...