Office Depot — Local services in Orland Township

I had a deeply disappointing experience at this Office Depot location while trying to purchase two Amazon gift cards, each worth $66. I explained to the employee (a man with black facial hair around his nose) that I needed to use two different credit cards to pay for each gift card. However, he insisted that their policy only allows both cards to be paid for with a single credit card, which makes absolutely no sense. I even asked if I could leave the store, return, and purchase the second gift card separately using a different credit card. He refused again.

I tried to explain that Chinese New Year is coming up, and these gift cards were meant as gifts for my Chinese friends, but he would not listen. When I said I would just buy one gift card, he still refused to let me pay using my Apple Pay or even with a physical credit card because I didn’t have a physical ID with me. This policy also makes no sense when I had my digital ID and sufficient proof of payment methods.

I left the store feeling frustrated and upset, as this experience seemed unfair and discriminatory. If this store struggles or goes out of business, it will be because of employees like this one who offer poor customer service and create unnecessary obstacles...

For the first time since I have been coming here, I left the store very disappointed. I usually do my faxing here. So today, when I arrived the male individual behind the counter did not even acknowledge that I was there. I have been faxing here for a long time so I know the routine. I filled out the cover sheet for the papers I was faxing. The individual behind the counter to my surprise was the manager and his name was Maurice. When I was walking over to him to tell him I needed to fax some papers, he literally looked at me and walked away. I saw how he took out his cell phone and made a call. I stood there for about 5 minutes and observed what was going on around me. There was a young man helping another customer outside. Once he was done, he helped another customer out on the floor and then he walked over to the register. He helped me with my fax. As I waited for my fax to go through, there was about 3-4 customers in the line waiting to be checked out. This young man, Chris, was very kind and helping the rest of us. By then, Maurice was back behind the counter and he was doing something with papers and didnt even bother to help check customers out. I usually leave having a good experience but...

Arrived 10mins before closing, “Hi how can I help you?”, “I need shrink wrap, or stretch wrap either one will do”, “sir this is a micro site, meaning we don’t carry EVERYTHING that a regular Office Depot does”, “Okay sorry for bothering close to closing, but can I take a look around your shipping section, maybe I can find something similar to what I’m lookin...”, “Sir, we don’t have any shrink wrap, try our other locations, you might find what you’re looking for there.”

I start making my way out of the store, feeling my presence is an annoyance since they would like to close rather than help me find what I’m looking for. Right next to the register, clear as day with the words, Stretch Wrap, 2 rolls left. “Yes I guess these just magically appeared, I’ll take these 2 do you have anymore”, “No sir, we don’t have anymore.”

I’ll take these 2, and seriously guys/gals if you don’t like a certain job you need to understand, we don’t force you work somewhere you don’t want to so stop with the attitudes or the feelings of not wanting to be there, if you don’t want to work somewhere or feel annoyed being somewhere you don’t want to be, then find another job! It’s...