KAY Outlet — Local services in Orlando

This was probably one of the worst customer service experiences that I've ever had. I only came to the location because I had to pick up an order for someone and kindly let them know upon entering that I was not shopping for myself, but was here to receive an order that had already been paid for. There were 3 associates at the time, one of which was doing absolutely nothing when I entered. I stood politely waiting for about 30 minutes before I became frustrated as I was sitting there listening to the side conversations as customers had already completed their purchases. After 45 minutes, I asked whether anyone was going to be able to assist me and was told that they would be with me "shortly". 20 minutes after I was completely done with the experience and provided them the last name of the customer who I was there to pick up for and then told them to cancel the order because I was going home. I just happened to be the only person of color and was very u comfortable with everyone walking around pretending as if I wasn't standing there. I walked out of the store and then turned around so that I could scan the qr code to leave a review. It was only after finding out that I was there for a delivery company and them seeing that I was leaving a review that I got some assistance. I wouldn't refer my worst enemy to this location and it truly speaks to the values of the company how the employees conducted themselves. Please do better. I don't have an option to reply to your reply so I'm editing my original review to reflect that I could see all 3 of you while I was standing there listening to your male colleague converse about the customers vacation long after the transaction had been completed. I was working just like you guys were trying to make a commission. Also, the customer who had already spent their money to purchase their items should have been a priority. As many times as each one of you went behind that counter I doubt that any of the customers you were serving at the time would have been negatively affected by you taking 2 or 3 minutes to retrieve his purchase and look at my ID. The only reason why it didn't take any longer than it did was because I got upset. Roadie should really consider the attitudes of the employees who work at the companies who they allow to post gigs prior to doing so. The actions of you and your colleagues were very inconsiderate and my opinion on your customer...

Dear Thalia,

I just wanted to take a moment to express my heartfelt gratitude for the incredible dedication, care, and passion you showed. Your willingness to stay late and ensure that every detail was perfect didn’t just go unnoticed — it was truly remarkable and left a lasting impression on me.

I’m genuinely in awe of your commitment and the warmth you brought to the entire process. You didn’t simply do your job — you went above and beyond in a way that made all the difference. It’s rare to come across someone as remarkable as you, and I want you to know just how deeply I appreciate your kindness, meticulous attention to detail, and the wonderful energy you shared throughout.

Thank you, Thalia, for everything you did. You’ve set such a shining example of what it truly means to go the extra mile. Your dedication not only ensured that everything came together perfectly, but you also made the entire experience seamless, special, and memorable.

From the bottom of my heart, thank you once again. Your effort, your care, and your exceptional presence made a world of difference — and I’m so grateful for you.

With...

BEWAREEEEEEEE!

My husband and I went in to get myself earrings on our anniversary. Went in, looked, liked the design & payed. As simple as that. When I got home I was curious to know how many carats were in them because when I got to thinking the show room lady didn't say AND ALSO MY RECEIPT WASNT IN THE BAG. I knew my husband spent around $800 .. so I went on KAYS WEBSITE AND FOUND the same exact earrings for $399 1/4 carat! Now, they did have a 1/2 carat as well (online), but even though the earrings I got looked different from the 1/2 carat I gave the Kay store the Benefit of the doubt! Called a different Kay location (they looked up that stores sales) the next day to find out my husband paid the same amount for a 1/4 carat diamond earrings as the 1/2 carat diamond earrings! I'm livid! How dare you as a store take advantage of people! Please please go to a different Kay's because clearly this store takes advantage of people! You'll be glad to also know I brought the 1/4 carat diamond earrings back I hope they work on...