Charleys Cheesesteaks — Restaurant in Orlando

A Disgraceful, Dishonest Establishment Running Scams – Avoid at All Costs ( I would give 0 stars if I could)

On January 25th, 2025, I visited Charley’s and ordered a sandwich and a large drink for $18.62, which I paid using Apple Pay. As the payment was processing, the worker deliberately canceled the transaction ( as the payment was taking a few moments to process) by pressing the cancel button (X) and then proceeded to turn off the register entirely. When the register was turned back on, the card machine confirmed the payment had successfully gone through. My bank immediately notified me that $18.62 had been deducted from my account.

However, the worker falsely claimed I had not paid and demanded I pay again. I showed them clear evidence on both my Apple Pay app and my physical bank app that the payment had been approved and the funds were taken. Despite this irrefutable proof, the worker refused to acknowledge the payment, continually insisting I pay a second time.

This situation escalated further when other staff members, including the manager, joined in. Instead of resolving the matter professionally, they lied, gaslit me, and tried to manipulate me into paying twice. At one point, I was even asked in a patronizing and offensive tone, “Do you actually speak English?” (As a British citizen whose first language is English, I found this deeply insulting.)

For 30 minutes, I stood my ground, repeatedly showing them proof that the payment had gone through, yet they continued to deny it and treated me with utter disrespect. It became clear that they were intentionally trying to double-charge me, likely to cover up their own mistake or worse, to exploit customers. After being humiliated, manipulated, and blatantly lied to by multiple workers, I left without paying again, as I had already paid for my order, which I never received ! They finally told me that it “wasn’t their issue” and I should “take it up with my bank.”

I contacted my bank, who confirmed the payment had gone through and reversed the charge. I also instructed my bank to block payments to Charley’s to prevent any further fraud. However, the next day, I discovered a new unauthorized charge from Charley’s for the same amount. This charge was made at a time the establishment was closed, which is proof they fraudulently processed a fake in-person transaction.

This is beyond unacceptable. Charley’s staff are not only incompetent but also dishonest and unethical. They lied, manipulated, and tried to defraud me. Even when faced with undeniable evidence, they refused to accept responsibility for their mistake and instead attempted to bully me into paying twice. Their behavior was not just poor customer service—it was criminal.

I urge everyone to avoid this establishment at all costs. The workers and management are unprofessional, deceitful, and shameless in their attempts to exploit customers. If you value your time, money, and dignity, stay far away from Charley’s.

This matter is far from over. I will be taking further action to ensure this establishment is held accountable for their appalling behavior and...

They are making people purchase larger size sandwiches and lying about not having small bread. I asked for a small sandwich and was told, “Sorry we don’t have any small bread we only have regular and large” so I then asked why not cut the regular bread in half to make a small? He then says “well we have the small bread but we are waiting until Black Friday to use it” so you’re waiting to use bread for 2 weeks? They are trying to make more money getting over on patrons by saying they don’t have something they really do have. Not only are you not serving the bread but it won’t be fresh for Black Friday. What sense does that make other than they are getting over on patrons. I won’t go back and to future patrons don’t trust what they are saying. I’m sure when Black Friday comes the will still be using that lie of not having...

Eduardo has zero sense of urgency. I stood infront of the register with my mobile order page ready to show him so I can pick up my order that I see just sitting on top of a table. Ignore me me for about 3-4 minutes in which to me are very valuable as I also have to get back to work from my short break. The reason why I schedule pick ups to save time and here is Eduardo disregarding the costumers time. Instead of talking to coworkers infront of customers about miscellaneous things, help the same people who get you paid.( Not once did I show attitude I was just highly discontent with the...