Mercedes-Benz of South Orlando — Local services in Orlando

New car, two major defects, no help from Mercedes of South Orlando — stranded in a parking lot with my new Mercedes.

I purchased a brand-new 2024 Mercedes C300 from Mercedes-Benz South Orlando on April 1, 2025. Today is August 23, 2025, and I have already experienced two major issues with the vehicle — and an even bigger issue with the customer service I’ve received from Mercedes of South Orlando.

The first issue occurred in the first week of May. Major components — Active Emergency Stop Assist, Active Steering Assist, and Active Parking Assist / Parktronic — were all inoperative. I took the vehicle to the maintenance department and waited more than three hours, only to be told they couldn’t figure out what was wrong and that I would need to leave the car for further inspection. I was fine with that, but the service associate also told me there were no loaner vehicles available, even after I explained this was my only transportation. I then spoke to Monica Ventura, the salesperson who had sold me the car just a month earlier, and somehow — thanks to her intervention — a loaner became available. While I appreciated her help, it left me asking: why would the service associate lie about the availability of loaner vehicles?

When I purchased the car, I had shared with Monica that my mom intended to also purchase a Mercedes and that I would be reaching out so she could assist with the sale of a second car. In July, I reached out, but it was her day off. I expressed well wishes and made it clear there was no urgency, and that she could follow up once she was back. She never did. Odd, but alright — maybe she forgot. I didn’t message further because I’m not going to chase after someone in sales to take a sale. I just moved on.

Now, today, August 23, 2025, my car is making an extremely loud screeching sound from the front right wheel. This came as a complete shock, and I immediately called the service department because I did not feel comfortable driving the car under what seemed like unsafe conditions — a brand-new car should not be making such sounds. The representative (and all calls are recorded for quality assurance) told me they do not offer tow services and that the soonest appointment available would be Wednesday, August 27, 2025. I asked if I could tow the vehicle to the dealership that same day, because I could not leave my car stranded in a parking lot, nor would it make sense to tow it home and then re-tow it Tuesday, since they only allow cars on their property within 24 hours of the appointment.

I then asked to speak to a manager, explaining this was a new car purchased on April 1, 2025, and that this type of issue should not be happening. Rather than empathizing or offering assistance, she told me managers don’t work weekends and that someone would reach out on Monday, August 25, 2025. In the meantime, she suggested I call Mercedes Roadside Assistance.

I did, and they informed me they only offer complimentary towing to the nearest service center — which in my case would have been Mercedes of South Orlando. However, I was told the car could not be parked on their premises unless it was within 24 hours of my appointment on Wednesday, August 27, 2025. If I wanted the car towed home instead, the cost would be completely out of pocket.

I will say that I received more genuine, human-to-human empathy from Mercedes Roadside Assistance than from the minimal help I’ve received from the Mercedes of South Orlando team. So here I am, writing this review from a parking lot I’m stuck in, having no idea what to do with this brand-new car or how I’m going to manage transportation until my service appointment on Wednesday — if the service team doesn’t lie again about the availability of loaner cars.

All I can say is that it feels like they took my money once and could not care less about me as a client or about my thoughts on their lack of service. I hope anyone reading this, thinking about buying a car here, truly considers how they want to be treated before handing over...

Deeply Disappointed with Mercedes-Benz of South Orlando – Unprofessionalism and Lack of Basic Customer Service I feel compelled to share my extremely negative experience with Mercedes-Benz of South Orlando, located at 4301 Millenia Blvd, Orlando, FL 32839. I had an 8:30 AM appointment on Wednesday, August 6th, 2025, for a diagnostic on my 2018 AMG GT, due to an “ENGINE LIGHT” warning that came on shortly after I received the vehicle. The vehicle had just been delivered from STAR MOTOR CARS, a Mercedes-Benz dealership in Texas, who arranged the diagnostic with the Orlando dealership on my behalf to determine what might have gone wrong during transport or pre-delivery. Upon arrival, I provided written documentation outlining my observations and supporting diagnostic OBD-II codes from a scan I conducted myself. One of the key concerns I noted was a “REDUCE OIL LEVEL” warning from the vehicle's onboard system. This led me to believe that the engine had been overfilled with oil, likely during the last service or pre-delivery prep. I handed over these written insights with the intention of helping the technician more quickly and accurately identify the problem. About 15 minutes after dropping off the car, I received a phone call from the service manager, who immediately commented on my notes. However, rather than tell me they were beginning their own inspection, he confidently stated — without ever physically checking the vehicle — that it had too much oil and that I would likely need new spark plugs, estimating the repair cost to be around $1,500. Let that sink in: a $1,500 estimate and diagnostic issued sight unseen, based purely on a customer's note, without even lifting the hood. I had been told during drop-off that the diagnostic would take anywhere from 4 to 8 hours, which was perfectly reasonable. However, after hearing nothing all day, I followed up myself — and after work, nearly 9 hours later, I was informed that no one had even looked at the car. No updates, no courtesy calls, no communication at all. When I arrived at the dealership to pick up the vehicle, the explanation I was given was: “We’ve been too busy.” Despite this, I was asked if I wanted to leave the car overnight so they could look at it the following day — something I found both tone-deaf and insulting, given the complete lack of follow-through. To add insult to injury, the service manager brought over another individual (presumably a higher-up) to discuss the situation. I told them both directly and clearly that I was done with their service center and would never return. The entire experience reflected a lack of professionalism, poor internal communication, and a clear disregard for the customer’s time and needs. I understand that service departments can get overwhelmed — but there is no excuse for issuing diagnoses and quotes without even inspecting the vehicle, especially not at a premium luxury brand like Mercedes-Benz. There is also no excuse for going completely silent throughout the day, only to admit that nothing had been done. This kind of carelessness, disorganization, and disregard is not only unacceptable — it’s dangerous. For a dealership that bears the Mercedes-Benz name, the lack of quality control, customer care, and technical diligence was shocking. There’s more I could share — but I’ll leave it at this: if you’re seeking trustworthy, professional, and transparent service, I strongly recommend looking elsewhere. Mercedes-Benz of South Orlando failed at every level of expectation, and I would not recommend...

I wished I could give you 5 starts but because of today experience with this new service advisor I had to remove 2 stars.

I have been going to service my vehicle there for couple years and I had great experience with Eric Williams, service advisor, I had even one situation when I was a little upset but he did everything and got take care of the situation. I will always go back to him but not to another advisor.

For some reason last time when I noticed that rear top spoiler getting loose I scheduled an appointment and made it there and got sent to another service advisor Amir, so he verified vehicle and said that he has this issue with another 2 vehicles so they got fixed but need to keep vehicle in the shop for couple days. I had to reschedule that due to needed a loaner.

I got back there to drop off and pick up loaner. All got so far. Next day I asked for updates after I noticed that their body shop was driving my car for 2 trips between their body shop to some industrial place, and Amir called me back saying that they said is all good this normal and doesn’t need to be fixed. So I got there to pick it up. I was upset that he told me first that this model GLE have that issue and fixed another two so far but mine is normal. We went to another to check and is moving some but mine moves more that spoiler. I asked for brand new one but wasn’t there none in stock with the same type of spoiler. And he said that he trust that body shop and if they said is good then means is good. I said if I take it so different body shop they might find a solution when I have to pay out of pocket and he agreed with that which means or Mercedes not doing good cars anymore or they don’t want to pay to fix it when still under warranty. Not sure what is the case but I still going to try to find a brand new one to check and compare. Might go back to the dealer where I bought it.

But what got me very very angry to drop 2 stars is that I found my vehicle very dirty, door plastic on the bottom dirty from feet, inside door handle stain which I will have to wash but the ceiling had 2 dark stains near passenger door which I showed him and replied rude to me that give me couple minutes, I was waiting but ne never got back to me, on the Mercedes Me app noticed vehicle was parked inside the service pull in area, I checked and that stain kinda was washed but nobody got back with me, never apologized for this situation, is like something normal for him, but not for me. I keep that vehicle in very good condition and that’s why they keep wanted me to trade it in but I don’t want to spend more money. So this is the situation I don’t want to experience anymore there. I wish nobody has to deal with this.

If I need serviced done and they won’t want to offer me to Eric than I will go to another dealership. I don’t expect this type of service from Mercedes dealer. I had been driving Mercedes for almost all my life and never had the same situation with any Mercedes serviced advisor.

For Eric William 5 stars or more if I...