Aston Martin Orlando — Local services in Orlando

Updated Review 12/11/23: My lease for my 2020 Vantage was expiring and stopped in a few times to explore my options. Just like I said in my original review, the whole team at Aston Orlando are world class. They supported me in exploring my options without being salesy in any way. At the end of the day I decided to go from the Vantage to the DBX and found one in the same China Grey as my Vantage, which I love. The car is beautiful and now I can actually fit the family in it! Damien, Paulo and Nicholas were an absolute pleasure to work with and made the buying process so easy and stress free. Whenever I come into the dealership they make me feel like family and even offer me an office when I am in for service to get work done. Truly continues to be the best car buying experience in my life by far.

Original Review: I had come in a few times over the last year to take a look at their Aston Martins and each time was treated incredibly well. Never any pressure to buy or do something that day. Finally pulled the trigger a few days ago and traded in my LC 500 for a 2020 Vantage. The car is absolutely beautiful and I couldn’t be happier with my purchase.

The entire experience was first class. The whole team there was beyond helpful and friendly. Paulo who I have been working with since the first time I came in was a pleasure to work with. He kept me informed after my first visit and put together a variety of options for a deal but was never pushy. Made the entire process on the day really enjoyable. Jimmy was also amazing to work with. He gave me all the info on add ons like wheel and tire protection but wasn’t salesy or pushy in anyway. You could tell both actually cared about taking care of the customer first and foremost.

If you are in the market for an Aston or Jaguar I highly recommend...

Don B. in the Service Department is truly exceptional and top notch! He is one of the best service professionals I have had the pleasure to work with across several different luxury car service centers. He is prompt, professional, honest, empathetic, fair, and goes beyond the call of duty to exceed the expectations of his customers. He is detail oriented and reliable. We got the car to him late but he was still able to accommodate us, answered all of my questions promptly, and got everything done very well. He also proactively addressed potential issues to make sure we were beyond satisfied! Thanks so much, Don!

I also wanted to add that Kerry Bass is an amazing and exceptional team member of the parts department at Aston Martin Orlando! He did a great job quickly researching the parts I needed and placing my order so that I could receive them by my deadline. He was extremely responsive, attentive, knowledgeable, courteous, candid, and enjoyable to work with. He does everything he can to exceed your expectations. He tries to create win-win situations to earn your business and long term relationship. I will be recommending him to my colleagues and friends.

I also wanted to commend the receptionist who answers calls for her superb customer care! (sorry I don’t know her name). She noticed that I had called a couple of times during the day and was having trouble reaching a live person in the parts department. So she went to find a person in parts and connected me to them. It’s amazing to see so many people who truly care about...

My husband has always been a fan of Lotus. We initially planned to look for a used Evora but when the idea of the Emira came out in 2021, we decided we would wait and plan for that. Over the course of the following years we visited a few Lotus dealerships and discussed our plans to eventually order one. Our local dealership always seemed dismissive of us yet when we would visit Orlando Lotus and reached out to Damian, he was always responsive, helpful, and knowledgeable and would follow up. So when we decided to put the down payment on our spot, we drove out of our way to Orlando because of how welcoming everyone was. Last week when a Lotus similar to what we wanted to order became available we immediately messaged Damian and had paperwork completed and plans to purchase the following day. Damian made the process flawless and we picked up our car today with full PPF and ready to drive. I can’t say enough amazing things about how Orlando Lotus and Damian treated us through every step of this process. We...