Azza Salon and Day Spa — Local services in Oswego Township

Extremely Disappointing Experience — Poor Service and Rude Behavior

I had a very disappointing and frustrating experience at Azaa Salon. I went in specifically to get my grey hair fully covered, but after spending over 2.5 hours there—including 50 minutes just for processing—the entire back of my head still had visible grey. The stylist even said she focused on the back, which made it even more frustrating to see no coverage at all.

When I called to address the issue, the owner was extremely rude and dismissive. She kept raising her voice and kept saying, “I’m giving you a chance to be happy, but you don’t want to be.” That statement was both unprofessional and insulting. I wasn’t looking for a “chance to be happy”—I expected the service to be done properly the first time.

This wasn’t my first time getting a root touch-up, so I know what to expect. Unfortunately, my regular stylist was on vacation, and I was hoping I’d still receive the same level of care. That clearly didn’t happen here.

The owner only offered a half refund, saying “half your head is colored and half is not,” which is an unacceptable way to handle a service failure. I was also offered a reapplication, but after already spending so much time at the salon, I don’t think customers should have to return to fix what should have been done right the first time.

Overall, this experience showed a lack of professionalism, attention to detail, and basic respect. I will not be returning and cannot recommend Azaa Salon to anyone seeking quality service or decent...

I don’t usually write reviews, but this experience truly deserves one. Today was my first visit, and I left feeling more confident and cared for than I have in a long time. Ally is amazing! Not only did she make my hair look beautiful, but she made me feel completely comfortable from the moment I sat down.

I moved here from North Carolina and have struggled to find a salon that felt right, but now I’ve finally found my person and my place. Ally’s warmth, kindness, and talent are unmatched. I’m so grateful I found her!...

I tried Azza for the first time this week! I couldn't have been more impressed! From the initial phone call to schedule my appointment, to the actual hair coloring, 5 stars all the way around! The receptionist was so nice, knew what she was doing and really was personable! Julianna colored my hair, and I love the color! She is very knowledgeable, and made me feel comfortable right from the get go! I loved the shop, have great safety protocols in place!!! Definitely a great place to...