T-Mobile — Local services in Oswego Township

I want to start this off as my boyfriend and I are sales people. We understand commission and that’s why him and I decided to wait for James at this location. We went on Friday to get myself the new iPhone and transfer my number to his account. There was a promotion that if I traded in my iPhone 7plus then I would get the iPhone 11 free and my bill would be $45 a month. Sounded great because I was paying $100 a month with Verizon. I paid $30 for the line but decided to go in the next day to get my new phone. I was under the understanding that the $30 was a way of myself locking in the promotion. Well I was wrong. I went back the next day and waited 35 minutes to work with James and he kept telling me it will only be a few minutes...2 hours later he was working with me and another couple. James nonchalantly said that the promotion that was going on yesterday had ended and they had no idea that this was happening it was a corporate decision. My phone line would be $85 not $45. Feeling trapped into the whole agreement. I reluctantly agreed. Thinking about it I talk to the sales manager just to get clarification on how the promotion suddenly ends and the sales reps have no idea, he was uninterested in what I had to say and brushing me off he said to tell James that he would apply a $50 credit to our billing account. Clearly he was getting some exciting texts because he was not making eye contact to me just looking at his phone. James was not helpful when it came to my transfer of phone number and did not tell me that I had to put the Sim card into my new phone. Rookie mistake. After two days of text messages coming from my email I went to a different store to get some answers and help.I was told by the new rep at a different location that the promotion never actually ended. Also the insurance on my phone wasn’t actually on my phone so I was paying $85 a month for just the iPhone. After being so accommodating to James and waiting I feel ripped off and disappointed in the lack of communication and empathy the store manager and James showed I will not be returning to the...

Wasted 3 hours dealing with this store. Came in with my wife to purchase two iPhones. They didn’t bother to check to see if they actually had the phones in stock until after they ran my credit and set up my profile. They only had one, my wife immediately called a different store that had both in stock and told Ismael that we were leaving because we wanted one transaction. He wouldn’t drop the transaction and argued with my wife that it would be “easy” to just order the other phone or pick it up at a different store. We said several times that we wanted one transaction and both phones same day, he ignored us and continued processing it. His buddy James came over and started arguing with us that they were right, and it’s our fault that we couldn’t get both phones because they only had one in stock, despite the fact that we literally tried to leave several times to go to the store with both phones. After three hours, we left with only one phone, and Ismael failed to mention that he suspended my wife’s current phone until the new one came in. Seriously? Terrible...

Do not come to this location if you do not have 2 hours to wait for a 5 minute job.

I get there a hispanic guy rep seems new and he's trying to help another customer for an hour whatever he's slow. But there was a caucasian rep whom was sitting with two old ladies gossiping for well over an hour about his mortgage, the benefits and detriments of an HOA, his marital problems, the fact that they need to get a breed that's easy to train before getting a more difficult dog.

at 3:30 or so an african american guy showed up and this guy ACTUALLY came to work. He created a list of the 9+ customers waiting which should have been done before and got the store manage Jose in the back to help customers quickly. Now why neither of the other two did not try to make a list or get assistance when they see a store filled with 9+ people waiting to be serviced I don't know. But props to the guy who actually came how to work and realized how to triage and prioritize rather than just look busy to get a pay check he...