FYE — Local services in Overland Park

This store is fine. I wanted to give a review as a company as a whole. I really wanted to like everything about their Backstage VIP membership. But I’ve been going back and forward with customer service about getting a free gift card when you consecutively stay a member. I thought that was a really great perk. I submitted the form last year. Received a gift card early this year. I went to the store to try to use it in store for some really cool manga. The clerk said there was nothing on it. I called their customer service representative and said yes there is nothing on it but we’ll send you another one. I waited until this next one that I just got today. I call to confirm the balance and it says the card never got activated. They were willing to send another one and I’m just no, I don’t want to deal with the hassle of this endless loop. I canceled my membership and I can’t believe I wasted a whole year of having the membership to even try to deal with their “benefits” of being a member. It sucks because I really like the store but don’t like how they manage their company promising things and not doing...

Was looking for a couple different things that are part of a super popular collection that has sold fast. Brandon was super helpful when I called looking hard for the things I was looking for and ended up finding something for me that I wasn’t expecting and my daughter and I were stoked. He was very professional and knowledgeable! When I went in to purchase at the store, I spoke with him and he helped me a couple different times with where I could find things and with recommendations. Tree was who checked me out and was so sweet and personable. All around excellent customer service from both of them and a truly enjoyable shopping trip! ...

F.Y.E. Had the Vinyl I was looking for on the day of it's International Release. That's enough, but here is more. They were also willing to hold said vinyl for me until I could get there after work. But wait there is more. The copy was also an extremely Limited Edition Pressing of said vinyl. Most merchants will mark up a Limited Edition Pressing immediately. Not only was their retail price cheaper that list retail for the album; they had it already marked down and on sale. Yeah that's pretty awesome. Also helpful courteous staff, and a free loyalty program that keeps track of...