Express — Local services in Overland Park

For 10 years or better my wife and I have had an express card. I frequent this particular location for work attire. I do not take things back often, but most recently I attempted to return something that I purchased that didn't quite fit. I was surprised to find out that the return policy in place currently will not allow me a refund to my card or an exchange. I was 2 days over the 30 day limit. I'm for sure not happy about this as it's definitely not a customer friendly policy. My wife has insisted that I close my account. I decided to express my confirm first, instead. I would be willing to exchange for the same item, correctly sized. I just don't want to be out of my hard earned money. I've spent alot of money over the years. Might be worth taking a look into for long term customers. Would be greatly...

Michelle was the rudest manager I have talked to in the longest time. I’m also a general manager and I know that the way she talked to me is NOT how you talk to customers. She accused me of smoking and saying my shirt was filthy and wouldn’t take my return. The shirt was never worn and we never smoke but she continued to accuse me of things that I did not do and talked to me like a child. She was so disrespectful with how she handled the situation I was shocked to be treated so disrespectfully. I’ll attach photos of the shirt that was so “filthy” it wasn’t returnable. The other employees are extremely nice and honestly need to take her position. When you spend this much money on clothing you would think they would hire a...

Shannon Is the absolute worst representative I've met there. She didn't greet me at all! She gave me dirty looks! I got no help at all! The guy there today was nice! When I went to the register, nasty attitude Shannon, still didn't say hi or anything! She just said what we're you doing? Needless to say I bought nothing! I love express too! I tell everyone about express! All of the employees have been great except Shannon and Leanna! I might not come back! I live all the way in Topeka and drove there because I do like them! Especially Michelle the manager! She's the best! I'm highly upset after today's visit because I wanted the clothes I picked out. I just could not deal with...