Goodheart's Fine Jewelry — Local services in Overland Park

The owners personally are great guys but the business model upset my wife enough to have her write this review. I reccomended that she have her white gold wedding ring dipped at this business. They had to send it off, which I thought was a bit strange but since I knew them i was okay with the idea. When she received the ring back it had a few burns ( chemically altered) she took it back in and they decided to buff the ring ( which i figured would have been a good fit too) they buffed the burned areas and reduced the look by about 50%. My issue is that before she left the store they had her sign a waiver stating that she was satisfied with the work and basically signing away any liabilities. She is not one to start and arguement and she felt very uncomfortable but since these were networking colleagues of mine she felt it was what she needed to do. When she came back to the house later on she was in tears because her ring still had the burns and now she had no way of having the ring fixed and she had also paid 50-60 dollars for them to damage it and the dip actually wore within 2 months. Now the dipping issue was the company that they sent it too but instead of having hersign a damn waiver they should have been upset themselves and had the service they work with fix it. I had not seen them face to face since this time and am no longer in the group that we were apart of. I was very disappointed that instead of finding a remedy for their "customer" they were more worried that she was going to sure them for her damaged ring. Not a very good deal at all. I can not say stay away because they have helped other friends that i know with success but the deal we had...

What can I say...Kind, concerned and so giving.

I'm a professional filmmaker and I went to three places trying to get a super tiny screw placed back into one of my cinema lenses. I pulled up Jewelers on my phone because I sensed they might have tools that could get the job done. When Goodheart's Fine Jewelry came up and three others in the areas I just felt guided to visit them. I'm so glad I did.

Alan greeted me with a warm welcome and heard my situation and immediately began trying to fix the screw. The end result was that he and brother Bruce found a solution to my situation. This is why small business matter so much because it's not just 'what' they do for you, it's 'how' they do it. It was a wonderful experience and I'm so grateful I have found these two brothers and their business.

While I was there they told me that their parents started the business back in Sedalia when they were young boys . It's so beautiful to see too loyal sons honoring their dear parents and making a life for themselves with all the new gifts and talents they also bring to the family business. Please give your business to these capable and kind jewelers. You will not be...

I’ve had my wedding set for 16 years and it was in dire need of cleaning and repair, but had been putting it off because I couldn’t find any jewelers that I trusted. I decided to check out Goodhearts Jewelry and I am so glad I did. Brothers Alan and Bruce have been in the business their entire lives and they know what they’re doing. I was greeted by Alan who immediately put me at ease with his kindness and knowledge. I showed him my wedding set and was pleasantly surprised by the affordable estimate I was given. I dropped my rings off and was elated when they called a week later to let me know that they were done with everything. I cannot tell you how thrilled I was with their craftsmanship. They replaced two small pavé set diamonds, soldered the bands together, re-tipped the center diamond and plated them in rhodium. My jaw dropped when I first saw my rings— they looked better than the day I got married. It was so sparkly that I was staring at my hand for weeks afterwards! I highly recommend these guys. I will never take my jewelry...