Metro Centre at Owings Mills — Restaurant in Maryland

I provided a review and contacted the hotel to be contacted by general management and I have not received a follow-up as it is now going on two weeks from my written complaint. ||||I contacted the hotel numerous times after my stay for a lost & found item. My item ( brown timberland boots) was left in the hotel room or front desk at the time of check out due to the item not being able to fit in my luggage. Reviewing my car camera footage in the garage, I returned without my item. I contacted the hotel when I noticed the following. I was left on hold numerous amount of times for 30+ mins while the front desk attempted to contact the housekeeping manager. The front desk stated they were not able to reach the housing-keeping manager she would contact me back. Never received contact back after a week, I provided her a voicemail.|||| I contacted the hotel requesting to speak to a manager the following day. Marney assisted me, I was on hold for 15 mins but she was to reach the housekeeping manager after I expressed my frustration. The housekeeping manager came to the phone with a horrible attitude( bothered) stated she would take my information & contact me back the same day, and hung up (very rushed ). She never contacted me back. I followed up the next day, contacted the hotel (3) times, and was not able to successfully transfer to the housekeeper department.||||I requested to speak to a manager again at 5:00 PM the manager was not available on site. I expressed my concern over the lack of customer service I was receiving at the front desk. I was informed I would be contacted back by Marney. I left my contact information and was never contacted by either manager. The following day I visited the property and neither manager at 5:30 PM was on site and there was no manager on site or the front desk agent.||||I am sure my boots were stolen given it was a snow day by hotel staff or guests due to the lack of concern and urgency this could have been handled differently and I could have retrieved my item promptly. I have worked in hospitality as a manager and additional training is mandatory at this location and new management. ||||The item is replaceable but the concern is that the team reported a manager was not on site after 5:00 PM twice when a manager should always be on site. The way paying customers were satisfied with their stay overall but due to the lack of horrible customer service provided. I do not recommend this hotel and it's alarming that management still has yet to follow up on...

I don’t like writing negative reviews, but it was a very disturbing stay. This modern looking, beautiful hotel is deceptive because it appears anyone in the hotel can party as loudly as they want. We stayed 2 nights. The first night, there were very loud motorcycles revving up their engines until midnight. Last night, we saw many people bringing up food and drinks to guest room/suite instead of staying at the 3rd floor event. It sounded like a soccer match with fans screaming and chanting. (Why come up to “eat” when the reception is downstairs?) I first called around 10pm and was told the wedding ends at 1am. I was told nothing that could be done about it. I used an app to message the hotel at 11:13pm without a response, so I called the lobby. I was told we could be moved downstairs. While doing downstairs to the lobby to change rooms, a group of falling down intoxicated people were yelling at each other before sliding in the elevator. While at the lobby, I asked instead to have my money back for the night, and then we would leave immediately. Two CSRs said their manager refused to refund us. I was told security arrived at 11pm and they could go upstairs to check. The lobby was a loud party as well. I expressed my doubts another floor would be more quiet but since I was refused a refund, we stayed. I was right: a drunk group of people periodically yelled in the hallway until 2;30am, and the staff didn’t respond to my app message complaints. I have audio recordings of the noise as well a screen shots of my complaints. I’m exhausted and even more so disappointed. I didn’t know Marriott employees do not protect the guests from...

I don’t like writing negative reviews, but it was a very disturbing stay. This modern looking, beautiful hotel is deceptive because it appears anyone in the hotel can party as loudly as they want. We stayed 2 nights. The first night, there were very loud motorcycles revving up their engines until midnight. Last night, we saw many people bringing up food and drinks to guest room/suite instead of staying at the 3rd floor event. It sounded like a soccer match with fans screaming and chanting. (Why come up to “eat” when the reception is downstairs?) I first called around 10pm and was told the wedding ends at 1am. I was told nothing that could be done about it. I used an app to message the hotel at 11:13pm without a response, so I called the lobby. I was told we could be moved downstairs. While doing downstairs to the lobby to change rooms, a group of falling down intoxicated people were yelling at each other before sliding in the elevator. While at the lobby, I asked instead to have my money back for the night, and then we would leave immediately. Two CSRs said their manager refused to refund us. I was told security arrived at 11pm and they could go upstairs to check. The lobby was a loud party as well. I expressed my doubts another floor would be more quiet but since I was refused a refund, we stayed. I was right: a drunk group of people periodically yelled in the hallway until 2;30am, and the staff didn’t respond to my app message complaints. I have audio recordings of the noise as well a screen shots of my complaints. I’m exhausted and even more so disappointed. I didn’t know Marriott employees do not protect the guests from...