GameStop — Local services in Owings Mills

Ok, so first things first for you people who wish to run a negative review. Please keep in mind, this is a Corporation. The employees are bound by Corp rules, if someone tries to make employees go against Corp rules, it is grounds for Termination.

Next; GameStop does not do any repairs whatsoever for anything. Google your own repairs (or if bought at GameStop and you bought an extended protection then you can swap it out, as long as it's within the timeframe of the protection, keep a hold of the receipt for the proof of purchase for the protection. This is a big key factor.) If you buy New, once you open it you CANNOT return it, it is YOUR property. At most the employees can do, as per Corp rules, is take it in for trade price (WHICH IS SET BY CORPORATE, NOT the employees) If you buy PRE-OWNED, you have maximum 7 days to get full purchase value back. Any codes printed on Receipts are NON-REFUNDABLE, the employees tell you that If a (New) game or system is acting up it is not GameStop's fault, they don't make the stuff If you buy something NEW if you didn't buy the Protection and your purchase acts up then by Corporate Rules the employees CANNOT do anything about it. They already asked you if you wanted the additional protection. Call the system/game creators If you buy PRE-OWNED and did not accept the protection. You have ONLY MAXIMUM 30 days to swap/exchange it out for the SAME PRODUCT that is malfunctioning If you bought something +1 year(s) ago and refused the additional protection (max 2 years for systems and headsets) there is absolutely NOTHING the employees can do about your product. Something isn't working for you, it's not the employees fault. If you receive a receipt then you have to be aware of the REFUND POLICY printed, for our conveniences, at the bottom of our receipts. WE have NO RIGHT to complain about "not being informed of something" when it's printed and given right in to our faces in the form of a receipt We are given all the knowledge and information the employees can give to us right at checkout. Just actually pay attention, they give warnings and counter measures if you actually pay attention. The employees are human too, just bound and restricted to more rules and regulations than you due to Corporate Rules, don't get on them, they are making minimum wage to put up with us Customers. Just show attention and competence when they are trying to inform you about something and you will literally be in and out with what you need (if they have it. As of Covid-19 any and all stores [not specifically or limited to GameStop's] are having hard time getting things in to help us all out, and even risking THEIR own HEALTH to run a store with people who have Covid coming in and out of their business and corporations, just to pacify us in our cooped up discomfort) If it's busy and you still have questions, while in store, then literally stick around and wait till it's not as busy, these people will actually do what they can to help you out with any questions or concerns GameStop is not a rental store, don't expect much if you can't get your way if you dislike a game. The employees, like stated above, are BOUND by CORPORATE RULES. If they can't do something, then they can't do it. They will tell it to you honestly If the GameStop location you're at does not have the product you want then they don't have it. The only the the employees can do is either see what is the closest GameStop location that might have the product OR (something we all have access to) Web-In-Store where you go to the GameStop website and look for the item, if it's in stock ONLINE then you can purchase it from the comfort of literally wherever you are. SOME items (and sometimes even, sales) are ONLY online purchases.

I personally asked the employees some of these questions, that's how I know what they do, the other information came from actually doing research before going in to complain...

I went in there with my gf’s little brother and they recommended a horrible game. First it was single player. The following day I tried to return it they would only credit 13 dollars back. But if I had boughten a used game they would of refunded/credit for 42 dollars. A new game played is a used game. Second, when my gf tried to return it earlier that day they said they would of traded it in for the full price but she did not want to do it at that time because she did not know what game I would want. for some reason when I went in later that day they only would trade the game in for the 13 dollars. This is slimy and gross. When I tried to talk to the manager he ignored me for 15 minutes and then only answered me back with one or two words. Horrible customer service. I tried calling GameStop from a number on their website and have not heard back since. That was a month ago. This will be my last time shopping...

Called the store asking about Pokémon ETB boxes coming out in 2 days. After being told that they were pre-ordered out of stock 48 hours after the sets release announcement; I asked “what would you do if you were me and was interested in finding out which stores and places would have stock” was told “I would have pre ordered it months ago”… thanks moron. Not what I asked. But won’t be coming to the store for any other purchases after finding out the manager is an unhappy person and will take out his anger on phone customers. PS I had to call multiple times before even being answered even though when they did answer it seemed to be at least 2 employees ready to answer any questions… awful...