KAY Jewelers — Local services in Oxford

Let me start by saying this was, without a doubt, one of the most disappointing retail experiences I’ve ever had. I brought a bracelet to Kay Jewelers to be resized—something that should have been simple. Instead, I was told it had to be sent off to their “special orders team.” Fine, I thought, maybe they need special handling. But weeks went by with absolutely zero communication. Not a call, not a text, nothing. I had to chase them down for an update, only to be met with a carousel of excuses and vague responses. No one had any ideas of what the status was of my bracelet yet along.Total disorganization. But it doesn’t stop there. While in the store, I considered purchasing wedding rings. Just browsing, right? Wrong. I wasn’t even allowed to try anything on. Let me say that again—I wasn’t allowed to try on wedding rings. They expected me to look at them through glass and just imagine how they’d feel and fit. I’ve since spoken with several other jewelers and not a single one had ever heard of such a ridiculous policy. What kind of jewelry store won’t let customers try on rings they might spend thousands of dollars on? And the staff? Completely unhelpful. Except for when I went to finally get my refund. Thank you Khalil. No product knowledge, no guidance, no effort to actually make a sale or even act like they cared. Just blank stares and empty apologies when I asked questions. It felt like they were doing me a favor just by being there. All in all, this experience was a mess from start to finish. Kay Jewelers has made it abundantly clear they don’t value their customers, their communication is nonexistent, and their policies are out of touch with the reality of buying jewelry. I will never be back. No wedding rings, no bracelets, no gifts—nothing. You’ve lost my business...

I had an amazing experience at the Kay Jewelers in Oxford, MS while shopping for an engagement ring for my soon to be fiancée. Rylee and Grace were working that day and made the entire process feel smooth, comfortable, and even fun.

What stood out most was their ability to connect on a personal level. As someone who used to work in retail and eventually spent the last part of my time as a trainer teaching new hires how to build rapport with customers and sell confidently without being pushy I have a trained eye for what good customer service looks like. Rylee and Grace not only hit the mark, they exceeded it. Despite being clearly young, they carried themselves with the kind of poise and customer-focused mindset that’s rare to come by.

The store itself was clean and well-organized, with products laid out in a way that made sense and didn’t feel overwhelming. It was easy to browse and compare styles without feeling pressured or rushed.

Overall, I left with the perfect ring and felt genuinely good about the entire experience. Big thanks to Rylee and Grace they made a big moment in my life...

So, I purchased rings from Kay's for my wife, paid for them in full less than 5 years ago. Recently we discovered the rings, less than 5 years old, were already missing a diamond and a sapphire. We were unable to get them cleaned and checked the past year or so due to the Pandemic so Kay's decided that our warranty was void. We had Kay's send them off to be fixed and I have now attempted to get the rings back twice now and still have not. My wife put some other jewelry on our card and was 5 days late on 1 (one) payment. Kay's is now holding her rings that have been paid for in full, for "ransom" because of 1 late payment that has been paid but "not showing up in their system" I will NOT spend my hard earned money in this establishment ever again and you shouldn't either. From now on we will use local jewelers who understand the value of customer service, who dont play on their phones when a customer is in need of assistance or roll their eyes when they actually have to...