The Home Depot — Local services in Oxford

Ordered a refrigerator on May 25 for home delivery. Order was marked undeliverable the first try. Second try they dropped of the dishwasher, no refrigerator, told us they didn't have it on the truck and would reschedule. After calling SEVERAL times to find out what was going on with our order, and my husband receiving an email that the refrigerator was refunded, found out from the "store manager" Iris that the order was actually cancelled by their "third party service" late last night. We never asked for the order to be cancelled. We asked for our fridge to be delivered. Was offered $$ off for the inconvenience, however, have to call in to get said "discount", and now our order has been cancelled. Then Iris tells us that we have to go BACK in store (45 minutes away) in order for her to process our refund. Really Home Depot? It's 2024. Update your "policy" already. Never EVER again will we use them for any services. Not only have we not had our calls returned, but the customer service in general has been extremely time consuming to even talk with a person and then the people you do talk to lie about what's really going on. As large of a company as this is, you would think that store managers would be held to a higher standard as far as attitude and customer service in general. Iris, was not very nice. Neither was I once she started getting rude with me, after telling my husband 3 times she would call him back and never did. As it stands, It's June 6, no refrigerator, and don't know when I can make it back up to Home Depot to get our refund. Extremely inconvenient. How do you approve a cancellation when you have not even spoken to the customer? Make...

I have given Home Depot 3 stars because every time I come into this place it is extremely hard to find someone to help me when I have questions about a product or need assistance finding a product, and most of the time I am treated rudely by the staff there are only 3 people that haven't treated me rudely and that is the staff at the registers or self check out which I hate and should be done away with because it is driving up cost because people use the self check out to steal from the stores that use them.

90 procent of a stores loss is because they have self checkout stations and I have seen even with staff staning near by people have faked scanning an item and put these items in their carts, not only that if I wanted to work for Home Depot I would apply for a job there, so do one of two things either completely do away with this theft system or start giving every customer that uses the self checkout system even if they get a veterans, first responder, or a pro discount a 15% discount for doing the employees that Home Depot should have hired to...

On December 27, 2019, a new refrigerator was to be delivered to my apartment here in Oxford. I received a text and email confirming the delivery between 2 and 6 p.m. with a phone call about 20 minutes ahead of time. The refrigerator was delivered to the apartment complex office, outside on the sidewalk, about 2:15 without my being notified it was here. They receive appliances regularly to replace those in the various units. The maintenance man finally contacted me and asked if I had ordered it. When I confirmed it, he and the groundskeeper were kind enough to bring it to my apartment and place it inside. I spent 55 minutes, during 4 phone calls to different numbers, trying to talk to someone about the delivery. I finally found an associate who cared enough to listen! The delivery people should have called me. Sales Associates should be trained to inform buyers that delivery will not be made inside an apartment. I was not...