Red Door Escape Room — Local services in Oxnard

We scheduled my daughters birthday at this place, and informed them their would be 10-15 people. We should up with 14, and they advised they could only do 10.... Paid $263.81 for nothing, as we went down the street and just had a lil something at the pizza place. Really sad tbh, and seeing the disappointment on the kids faces who had to all go home early was not what we had in mind.

From the moment we walked in the door you could see the staff was very unorganized, leading us to a room, not showing us where the remotes were for the e music, dirty tables, and seats from the prior party. (DIRTY)

I did file a claim with Chase, in an effort to get some money back, but don't expect much to happen from that. We used to schedule all our work events here, but after this encounter I've sent mass emails to all our distributors, and clients to avoid this place.

Do yourself a favor, and try another establishment, one that offers an organized event schedule, and who has options to make your party work no matter what!

Been a father for 19 years, I've seen these businesses come and go, and with the staff they have here I have no doubt it's only a matter of time till these ones...

I flew into town for Christmas and had a day to kill. I called a buddy and we headed down to Red Door. He had never done an escape room but I’ve done a few. We had an absolute BLAST. The girls at the front desk were super kind and helpful, and Jacob was our game master. He did a phenomenal job. I’ve been in rooms where the game master essentially does the room for you and it takes the fun out. Jacob was perfect. Never helped unless asked and had a great balance of nudging in the right direction. We had such a good time we went back the same night and did another one. edit went back the following night because addiction. We did Confinement and holy hell, one of the hardest rooms I’ve ever done. I still can’t believe some of the solutions. Matt was our game master and he was epic. Good sport about everything. Here’s my suggestion. IF you decide to do confinement, don’t ask for ANY help or tips. You will fail in the first room if not the second room. Then go back, and back, until you complete it organically. Again, Matt was a legend....

When it comes to the staff at the location, they were very courteous and respectful. Maybe it was just due to it being their opening week but had to wait close to 20 minutes to get into our room. Which again was probably due to popularity and growing pains of a new location more than it was anything else. However, the episode that my wife and I participated in, ‘The gift’, was as challenging as expected but we were told that no one has beaten it yet. During the course of the game, we found out why. There is a couple of mechanics that make that specific room extremely difficult to figure out, to the point where it isn’t fun, as it should be. Once our time was up we were given a walkthrough of what we missed and not even the one who was walking us through it could figure it out because the puzzle is so poorly executed. I really want to give the location a higher rating but that situation just made me feel discouraged. I would’ve loved for that particular puzzle to be...