LOVE PHO CAFE — Restaurant in Oxnard

This establishment is highly unethical and should not be awarded any stars. The owner should resign due to multiple instances of discrimination. This is happening the collection Oxnard California and a The establishment discriminates against minority groups, individuals with disabilities, and children. I visited this establishment with my handicapped wife and two grandchildren, aged five and eight. My wife inquired about ordering a single bowl of pho soup. I confirmed the order, but her demeanor changed abruptly. She informed me that while I could purchase the food, I was not permitted to sit at their restaurant table inside the restaurant. She then looked down at us and suggested that we could sit outside on shared tables outside her restaurant at the collection in Oxnard . However, I clarified that my wife is handicapped, and we have two children. She refused to accommodate our request and insisted that we could not use any tables inside the restaurant. I asserted that I am a paying customer, to which she responded that she knew but not for a meal for four people. She emphasized her desire to serve the food promptly. I paid for the meal and we searched for a suitable table where our children could set and eat. Fortunately, we encountered individuals who were willing to share their table with us, allowing our children to eat comfortably. While I was retrieving the food, I noticed that it was takeout. Our children set down their containers and began eating directly from them, using only one napkin for both of them. I discreetly approached other restaurants to inquire about obtaining additional napkins. At that moment, I approached the lady of the establishment. When I inquired about the manager, she declined to provide a name. I decided to leave the establishment without further interaction. I will never recommend this...

NOTHING TO LOVE HERE. New management needed, the manager is really running this place into the ground and there's no love to be found here. I've been here a few times and the Bún bò Huế is usually the star with warm savory broth, nice pieces of meat and silky noodles. The staff is usually very welcoming as well, which made this experience very unpleasant. My group of 3 arrived at the Collection and went to counter and asked for a table for 3, and a woman pointed us towards a table and we sat down. Only for another woman to come to the table and basically berate us for "not following the protocol" which was to check in at the counter (exactly what we did). We explained that we did that and were seated here because of that when we checked in with the other woman, but she continued to complain saying that we need to check in at the counter, sign in because she had customers waiting (plot twist is that there was no one waiting and no one on the sign in sheet). Truly unhinged to not only be wrong, but to be incessantly rude about it even after getting explained what had happened. She really ruined this place, while the other staff members are nice and the food is good, I don't plan to return given how I was treated and hope they can grow and be better in the future for others, but there's other 805 establishments that deserve...

The name is ironic because I sat down today and immediately the “Love” went out the window. I first came to the counter with my boyfriend and signaled to a worker that we were a party of 3 with my cousin joining soon. They pointed to the only available tables open that were next to each other, one of which still wasn’t cleaned up, but we didn’t mind so we sat down and scooted the tables closer together. A minute later, another woman I assume to be the owner came and started a spiel about how next time we come we needed to sign into the sheet because she has customers waiting (but there were none aside from us) as if current existing customers weren’t worthy of being served next compared to other potential customers that came later?? She was extremely condescending and kept reiterating this as if we did something wrong. Right as I was about to correct her that we were just directed here by another worker she just left to attend to other customers seemingly satisfied that she blew all this steam on us. A simple misunderstanding on her part became a lecture for us, so if you want to relive that childhood nostalgia of being berated by a Viet aunty with some lựu đạn behavior, find the lady in the “Love Phở Cafe” branded polo on a bad day and you too can...