The Annex Food Hall — Restaurant in Oxnard

My friend and I had an extremely distressing experience at the “Annex” food hall, which compelled me to share our ordeal. We were falsely accused and assaulted by a security guard named Andrew, and the subsequent treatment by his supervisors and the management was utterly unacceptable, which proved the statement “a fish rots from the head down.”

While I use cannabis for medical reasons due to my health condition, I consumed it responsibly outside the premises, but I carried a butt in my sweatpants until I saw a trashcan, so my pocket smelled like those ashes, and my friend, actually smelled like “Chanel”. Despite this, Andrew aggressively confronted my friend, accusing us of smoking in the public restroom without any basis. When I turned around to confront him, once I felt from my back that I was being chased he would not speak to me, because he was too busy intimidating my 5 ft tall friend, so I had to call the police and make a report. My attempts to engage in a conversation were met with intimidation, as Andrew yelled and puffed his chest at my friend, even spitting during his tirade. I was calling the police, when another patron intervened to protect my terrified friend from Andrew’s aggressive behavior because it seemed like he was about to hit her. The security guard got scared of the man and called for a backup, and the supervisors arrived. Still, instead of showing empathy for my innocent, crying friend, (while I was busy talking to the police, having tremors, getting migraines, trying not to faint because the distress triggers my disability), they assumed guilt without proper investigation. They said, “ You, girls, could avoid it by just leaving.” first, I’m not a girl; I am a grown woman in my 30s. Second, his Andrew attacked us at the bathroom door and continued chasing and screaming even after we left the premises, so there was no way for us to avoid what he’d done to us.

What’s more troubling is the lack of an apology or any form of accountability from the management. The security guard’s supervisor Mr. Mosones attempted to gaslight me, claiming an investigation showed we smoked in the restroom. However, when questioned about the evidence, he blamed the cleaning lady, creating further confusion.

I contacted the cleaning lady’s supervisor, who denied any accusations from his department’s employees and assured me that Andrew acted on his own behalf. The lack of concern and truthfulness from the supervisors, including the operation director, was disheartening. The operational director’s dismissive attitude, stating he’s “trying to get rid of Andrew, the ef else do you want?” was unsatisfactory. Their response, especially from the director, left me with the impression that there was a failure to acknowledge and address the inappropriate behavior of their security personnel.

In the aftermath, I discovered that Andrew’s misconduct is repeating and has the role of a litmus test indicating a failure in the management’s responsibility. I have a disability involving chronic pain, and while I lack the health and energy to pursue legal action, it’s crucial to highlight the disastrous management at the “Collection.”

For future improvement, I recommend the management:

Screen employees more thoroughly to avoid hiring individuals with obvious mental instability. Take accountability for their employees’ actions, as avoiding responsibility only exacerbates the issue. Refrain from gaslighting and victim-blaming patrons who have experienced misconduct by security personnel. Consider adopting a more responsible approach to liability by offering apologies and compensation for damages in line with the standards of civilized countries and states.

I hope sharing this experience brings attention to the need for positive change and accountability at the “Collection.”

P.S. These are the business cards of people who were supposed to be there for us in this situation, but they chose not to be held accountable and showed an insulting, negligent...

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