The Quill — Local services in Pacific Grove

Nice try, Unprofessional Owner of The Quill, Stephanie, & your Equally Dis-Courteous & Unprofessional Twin, RACHEL! The Truth, is as I have written it below! Fortunately, I have saved your disgusting Manager's, Harrassing message's! You are both Disgusting, & are a Perfectly matched pair, in your Dis-Respect, for your UNVALUED Custoner's, & should Not be working with the public, let alone operating a Shop! And, I have both your written, & Voicemail threat's, to Prove it! The Shame, 'lie's' with you, The Quill!

Dear! Customer's Beware!

What a Horrific Disapointment, having been a repeat Customer! Not only with the Owner, Stephanie, but her Discourteous & Unprofessional Twin, Manager!

The Quill Owner, Stephanie, not only did not provide me with the cost of the Phone order we were discussing, but took the further liberty, wthout my Authortzation, of shipping the Greeting Card order we had been discussing! No surprise here, as when i receuved the Unautorized delivery, the enclosed Invoice was Blank! Again, no pricing/cost, of the Card order we had been discussing!

'The Quill's' owner, Stephanie, & her Twin, Failure Manager, are not only Discourteous & Unprofessional, but are now Harrassing me for payment, due to their own, Utter Failure's!

Potential 'Quill' Customer's, Beware! Both the Owner of The Quill, Stephanie, & her Discourteous & Unprofessional Twin Manager, are behaving like Desperate Shop owner's, so Desperate for a Sale, they have not only lost forever, due to their own lack of Professionslism, a Repeat customer, but my lack of Respect! The Shame is on...

This store has beautiful cards but because of my experience, I will never shop at this store again. The woman that helped me said her name was Alicia. She is Extremely Rude / Unprofessional. I work in customer service too, and it is unreal that someone can get away with treating people like she does and keep their job. Because of my encounter with this person, I am writing this review. I complained about her to the owner, but I’m sure nothing will come of it. I would never recommend anyone to shop at the quill. I am a local born and raised and when I hear people (who are not from here), tell me they would never return to Monterey county because it feels pretentious and unfriendly, well, they probably went into The Quill. Pretentious and unfriendly alive and well in The Quill. When speaking to the owner she told me that the woman was going through some hard times and all I can say is no matter what you’re dealing will, when you show up to work, you treat people kindly. Your at work and that’s your job! - this is a card store and you are selling sentimental items! There is a great card store in the cross roads in Carmel. I...

I was really upset with the service we encountered. My little daughter was holding a stuffed animal she wanted us to purchase as a child usually does. My wife was holding items she was going to purchase. The employee then went up to my wife and put her hands out in jester to put those items behind the cash register for her. My daughter came up to me and asked why did the lady only ask mom that. There were two other ladies in the store that were also carrying items and she didn't ask them. The lady then said across the room is your child going to be purchasing the stuffed animal. We did purchase a few items then asked for a refund. I also asked for a refund on something I just purchased. I never been treated like a theif before by my color of skin. I guess there is a first for everything. I just am more hurt that my daughter had to see first hand at such a young age. It's sad that this happened on Mother's Day with my wife, kids, and my mom. I took a while to get over what just happened and then we had to explain to my daughter about the behavior of some people and to remember not everyone...