Kendra Scott — Local services in Palm Beach Gardens

Very disappointed- I went in on March 1,2025 at 10am to find out if a Kendra bracelet I have could be fixed. I could tell that the sales associate wasn't interested in helping me just by the way she reacted. I was informed that she needed proof of purchase, and she asked if I had purchased items from them before - yes I have and gave her my email. She verified my name and birthday and then said that there were no purchase under that account. I let her know that I have been to that location many times to purchase varies pieces. She did let me know that I was in luck because they were having a sale and I could buy the bracelet at a discount. After I left it occurred to me that she didn't ask for a phone number- to try to find my account that way. I love Kendra - but will have to find a...

I tried to return a pair of earrings that broke within two weeks. The clasp wore out within TWO weeks. I couldn’t get my money back. It was within the 30 days, but because it was damaged my only option was store credit or exchange. Now I’m stuck with a pair I don’t even like. I was reluctant to exchange for the same pair since I’ve had issues with these types of clasps breaking (more than once). For $140 pair of earrings from what is usually a good quality brand, I was hoping for a...

Katie was great! She was attentive, understood what I was looking for, provided suggestions and took care of a speedy checkout - all with a packed store on Black Friday! Love this company and the training is truly reflected in their staff. It's always an enjoyable experience and I love...