Williams-Sonoma — Local services in Palm Beach Gardens

UPDATE: Randi (general manager) reached out to me and invited me back into the store so she could personally show/demo the machine I was interested in. She was extremely helpful and apologetic about my experience. She was very knowledgeable about the machine and walked me through everything from setting it up/how to make a coffee/and went through all the features with me. I definitely appreciated her call and her assistance and the fact that she righted a wrong.

Only reason this has 1 star is so I can write a review. Arrived to the store with full intentions of buying a delonghi espresso machine that is exclusive to Williams Sonoma (around $1,200). They had it on display for demo, but you had to have an Associate assist. I walked up to the counter with my husband and we waited. The two ladies working the registers were checking customers out, but we weren’t acknowledged at all - not even a “we’ll be right with you.” Once the customers left, which was about 10 minutes later, we finally got someone’s attention and asked if they could assist us with the machine. She told us she didn’t know how to use it, but the other associate could. The other associate told us to wait 5 minutes while she finished gift wrapping something for a customer. No problem - however 10-15 minutes went by and she still never came around. The original associate noticed we were still waiting and blamed it on the fact there were only two of them working. We asked if she could plug it in as it seemed straight forward and we could probably figure it out (honestly I just wanted to see the user interface). She told us that they don’t let the customers use the machines because “you know.” After waiting in the store for 30 minutes and getting that as an answer we decided to leave and will not be purchasing the machine from them. Looks like someone else will be getting our money and I...

maybe it was because i was only buying 3 small things, however i've never been treated as badly in any other store. for the most part employees here will just ignore you, but if they do that you are lucky. if they aren't ignoring you outright, be prepared. simply walked up to the register to ask a quick question, never been in this store before. before i could say anything, a lady with long brown hair and glasses told me she was with another customer. completely fine! i wasn't bothered at all at this point, i mean it's the holiday season. the store wasn't exactly busy, but there were multiple other customers who seemed unhappy. i heard two customers whose online orders apparently were never made. lady told me to get in line with everyone else and even though i had a question and wasn't ready to end my shopping, i decided that i didn't want to do any more business here and would buy items and leave. was walking around the corner to find the line, taking my time and still looking at a few items. she walks by me very fast and pushy, then states extremely loudly that if i would open my eyes i would see that the line doesn't start there and that it isn't hard to get in line. the couple in front of me saw all of this and i couldn't say anything, i was in shock. she had been running around the store like that the whole time i'd been there. hoping it was just a bad day for her and that they aren't usually like that, definitely will not be going back. only reason this wasn't one star was because i had a great conversation with another lady who worked there at the register, she was the only employee who didn't treat me and other...

Just like any Williams Sonoma, but with one key difference, Suzi R. She was so helpful and wonderful. To be honest I was dressed kinda shabby due to my day of a lot of travel and not intending to go into a high end kitchen store, but hey, life happens right?

My mother and I went to browse and ended up liking a ton of stuff in there and we decided to purchase a few things here and there.

The only thing I wasn't a fan of was another lady who worked in the store kinda hurrying her a long so she could get help answering phones and stocking things or something other workers in there could do pretty easily. Suzi remained super cool telling her over and over that she was assisting us in buying some pretty nice kitchen knives, which we bought 4. I appreciated her ability to assist us while also managing someone who doesn't know how to read the room. It's a talent and skill to which Suzi has, which reflects in her extensive background in hospitality and banking.

I'm sure that the other lady is very nice, probably overworked and had a lot of stress and that's unfortunate for her as it is for all,...