Saks Fifth Avenue — Local services in Palm Beach Gardens

Spoiler: rating has EVERYTHING to do with employee interaction.

My fiance recently shopped at this Saks in the mall downstairs in the mends department (obviously). He hadn’t mentioned me to me any issues with his visit after he had gotten a very clean cut haircut. One this day he purchased a $700 “promotional” gift card and gave it to me when he came home.

Of course I go in today with his sister and decided to see if they had anything I liked since I usually don’t shop there (if I go to that mall it’s really only to go to LV or the Gucci directly outside of the second story entrance). I read the gift card it very specifically says “promotional gift card” on it. Considering I don’t usually shop there I read the card ahead of time to which is had many restrictions (entirely fine, just wanted to make sure I knew what area I could and couldn’t use it in) since I don’t usually shop here let alone use random cards I’m not familiar with and would always rather avoiding an awkward interaction).

Upon entering the second story entrance just outside of Gucci, we walked up to look at a dress and I go oh let me ask someone about this card before I start because it did have many restrictions printed on it. Whoever the taller blonde just all around snooty lady that was working the first area directly to the right of the second entrance absolutely ruined my entire shopping experience. I walk up and say hey hun, my fiancé gave me a promotional gift card, I’m just wondering what the exclusions would be on that. She responds “um okay?” I go oh uh yeah so it’s it different because it’s promotional? It did say all sales are excluded and the entire store is on sale so just trying to see what the process is. Her response was very belittling and degrading, in a way that had I not been with someone else at the moment I flat out would have just walked away to another employee. I reluctantly continued the interaction with this very bitter and extremely ill mannered employee and it isn’t until she see the amount i had on the card (barely pulled it out of my wallet as I had $100’s as well as a $2,000 strap inside my wallet) she immediately hands it right back over and changes her tone, goes OH THATS GREAT YOU CAN ISE IT ANYWHERE. I have to add I am tattooed and have split black and pink hair, but I spend money. It should not take you seeing what I have inside my designer bag for you to treat me like a human being. I absolutely wanted to just leave the store but my sister in law wanted to try and savor the trip. We end up downstairs and the departments are an entirely different vibe where I was approached by 2 different salesmen that were beyond sweet and very willing to assist me in all my purchases. Upon exiting the store, we went back upstairs to leave where we came out of and the woman, standing in the exact same spot with no one around yells from her spot saying that I found something on sale in a very school girl back and fourth kind of way. Only reasons I have it 2 stars instead of 1 is because of the very sweet men downstairs that actually care about sales.

As store such as this that is tailored to a specific tax bracket should absolutely work on customer service because someone like me will not return because of that first interaction. I would have loved to shop upstairs but I wanted to be as far away from that woman as possible for treating me like I shouldn’t be there. I was irate and wanted nothing to do with it. It bugged me enough to make this review 6 hours after the interaction.

My shopper as LV said she had a similar experience with the SAME woman funny enough, and said she just put her items back and left instead.

If I had the time and wasn’t with my sister in law I would have found someone to speak with then and there because you should not be treating customers that way, especially within 5 minutes of being in the store and not even greeting them. People complain about how young people have no worth ethic meanwhile this woman had been here much much longer than I and has learned absolutely nothing in...

I am extremely disappointed with my recent experience at the Saks Fifth Avenue location in Palm Beach Gardens. I purchased a pair of pink Fendi Baguette slides on June 8, 2025, for over $500. Within less than two months, the logo fell off, the soles began peeling, and the color started fading. For a luxury product at this price point, this is completely unacceptable.

What made this situation even worse was my interaction with assistant manager Carla. Instead of showing professionalism and empathy, she was dismissive, unhelpful, and had a very nasty attitude. She accused me of raising my voice simply because my tone reflected my frustration, which I believe any customer would feel after spending hundreds of dollars on defective designer shoes. I did not raise my voice, but I was understandably upset, and rather than being treated with fairness and understanding, I was made to feel blamed for a problem that was not customer induced.

Carla’s lack of professionalism and unwillingness to resolve the issue left me shocked and disappointed. Saks is supposed to represent quality, luxury, and customer care, but this experience was the opposite. I expected more from both the product and the service.

I am sharing this review so that other customers are aware and so that Saks Fifth Avenue leadership understands how damaging this type of service can be to loyal customers. Spending over $500 on a pair of slides only to have them fall apart in weeks and then being treated unfairly by management is...

Saks Fifth Avenue Palm Beach Gardens Let me start my saying my parents asked me not say anything because they believe nothing will ever change, but I can not keep silent. My parents came here from Haiti and have worked very hard for what they have. They might disagree with this statement but my parents are pretty well off. Yesterday, my parents went to Saks Fifth Avenue in Palms Beach Gardens to shop for a new suit for my dad. My dad is very particular and as long as I can remember he’s worn the same cut and brand. I remember being school age at Surrey’s in Dadeland Mall being entertained by the salespeople as my dad was being measured. They knew my family by name and always greeted us with a smile. Fast forward 25 years later, my parents walk into the Canali suit area. They are approached by a salesman who looks at them as though they are lost and asks them “Do you Canali?” My dad responded “Ummm…I don’t know him personally but I’ve always worn their suits?” The salesperson proceeds to tell my parents “these suits are a min $1500 but you can try Macy’s or JCPenny.” My parents not wanting to cause a scene leave in embarrassment. I’m truly appalled. I’ve grown accustomed racist salespersons but never so blatant. This salesperson took one look at my parents and didn’t even greet them. I don’t his name but SHAME ON YOU for making my parents less than!! I wish I was there so I could give you a piece of my mind!! How...