Chick-fil-A — Restaurant in Palm Beach Gardens

10/10 great experience, I usually don’t even take the time out of my day to write a review about a fast food establishment unless something extraordinary has been done

Saturday March 5th I was at the gardens mall shopping for my birthday and decided to stop by for a snack session around 5:30-6:00 in the afternoon I’m getting my food and I see the staff working hard and diligently as usually however I saw they had a young man stood tall braided style hair walking around with what looked to me a ear tab or something going around to tables, now at first because I was being nosey I thought there was something wrong with orders and soon I fell disappointed as I thought they were doing good

Until the young man stopped at my table and asked me how I felt about my meal and if there was anything he can do for me I was in SHOCK I had never seen this location do this before and it was a huge display of care for the guest who eat at this location when I asked him for a refill on my drink the young man worked diligently if I didn’t know any better I believe he was talking through his ear piece to his other workers because before he even got up there the staff was approaching him

After a few hand offs my drink was brought back to me quickly and he continued on to aid others with anything that was needed

All I have to say if W O W this location has truly grown into something unbelievable even when reading these reviews I wonder what staff they were dealing with because it certainly was not the one who rendered to my needs this day thank you to the Chick-fil-A team for...

Really disappointed in this chick fil a location. I work in the mall and our staff not only orders from here frequently but our store has also ordered food for our entire staff here as well. The last time I ordered food from here it came cold and the large fries were not even 1/4 full. When I called, they told me to come back up and get a new fry. Unfortunately because I work in the mall, I was busy and unable to take anymore lunch time. They told me to come in next time and they would remedy the situation with a free fry and all I needed was my name. Ok, no problem. Went in today and told the girl behind the counter, she called someone over and they looked at a computer and said they couldn’t find anything and walked away. Nothing was done about the situation and everyone behind the counter looked at me like I had 6 heads. I was completely embarrassed and I was treated as if I miraculously made up a story about speaking to a manger a week ago. I paid for my food and left and was completely in awe at the total lack of customer service I received. To lose a frequent customer, who is also your neighbor in the mall, because of terrible service, over a situation that would have been fixed over French fries, is really...

I’m at the location almost every week and it seems to be continually getting worse each time. They barely get the orders right now, the staff spends too much time talking amongst themselves and the line backs up halfway down the food court. The food, is usually pretty good but lately it hasn’t not met Chick Fil A standards in my mind. I will continue to go there because hey it is Chick Fil A, but it could be much better.

Update 7/31/24 So of course i continue to frequent this location as it’s the only one in Jupiter. Still, gets worse and worse each time we go. Our last visit, the scanner to redeem rewards was broken so I was sent to the back of another line, there was no sweet tea, we weren’t offered an type of sauce, upon requesting such, was looked at oddly from the manager. The guest service at this location is just simply poor. Again, only location in Jupiter so no option if you want Chick Fil A but they could certainly do...