Pottery Barn — Local services in Palm Beach Gardens

Terrible service! Not what I'd expect when you buy 2 bar stools for $1000. Rooms to Go has better customer service!

1. An associate ordered wrong height stools - I asked for counter height and even showed him a picture of my kitchen (of course I didn't know it at the time).
2. The delivery was scheduled 2 weeks from order date and on the day of the scheduled delivery they moved it 2 weeks out! Besides it being ridiculous in general, the problem also was - I was going on vacation on the new delivery date.
3. I called customer service and explained that and instead of doing something, they gave me the number of a delivery company to call. I called them once - said they'd call me back and reschedule. 2 days go by - nothing. I called again - because I have nothing better to do than calling - this time they rescheduled it.
4. The 2 bar stools ($500 each) arrived by UPS or some carrier in huge heavy boxes - they had no delivery service. I had to manually unpack them from all the packaging and styrofoam, cut myself a couple times and there was a lot of waste from these boxes all over my kitchen - not customer or environmentally friendly at all.
5. After unpacking them, I realized they are a wrong height! Just great! The associate ordered wrong height.
6. I called the Pottery Barn and explain the situation. They told me I can bring them back. Well that's great, but I have a Mini Cooper and so the bar stools won't fit. They said - ok, then we can arrange for delivery back to the store and it will cost you $300!!! $150 per stool. That is to a store 30 min away. Even though it was their mistake ordering wrong height which they acknowledged! That was the last drop, I just asked a friend with a truck to help me bring them back and they didn't even refund a shipping fee of $180. Never again I'll use Pottery Barn! Rooms to Go have better customer service and delivery policies! Unbelievable for such an...

At this store: (1) Don't accept delivery of furniture that is damaged as their customer service is terrible. (2) And don't believe their promised delivery dates. (1) I ordered a sleeper sofa in Sept. 2022 and when it was delivered, the front wooden leg was damaged. I was told it would be fixed promptly. I waited a few weeks and nothing happened. I followed up because apparently no repair order was placed internally. I then received the wrong leg (for a table) in the mail. Weeks later repair men came with the right type of leg, but the wrong size, so no repair happened. However, while they were at my home, they put their drill down on my area rug and left a grease stain that I had to have professionally cleaned to get it out. A few weeks later, the correct sofa leg finally came in the mail. However, I then had two scheduled appointments for the installation of the leg, but no one showed up either time. So, 2.5 months later, to avoid more frustration, I chose to to remove the broken leg and install the new one myself. (2) In Sept. 2022 I also ordered a full size wall mirror which was promised to be delivered Oct. 21-Nov. 7. Although the mirror supposedly made its way to their "Pompano Beach Hub" on Nov.16th, I could not get it delivered to my home despite paying for a "white glove" delivery service. I did have two scheduled appointments for the delivery, but once again no one showed up either time. BTW, to schedule a delivery appointment, plan on spending a lot of time on hold to do so. Finally, on Dec. 27th I...

I remember the days when Pottery Barn was a good company with quality furniture and quality service. Those days are long gone. What a joke. 27 separate phone calls to the store, trying to track down my missing Furniture. 27!!! No responses and no calls back. Just constant promises that “someone will call you back soon.“

Pottery barn at the Gardens mall borders on the verge of being a fraud. They took $11,000 of my money with the promise of furniture delivery within 60 days. Four months later, I had still not heard from them. When they finally delivered a portion of the order (less than half the items) they announced that the rest of the furniture would be delayed almost a year. No apologies, no credits, nothing. Just told me that if I didn’t like it, they could retrieve the items which had been delivered (which were worthless to me because it was an incomplete set) but only if I paid them an additional $250. Ludicrous. I will gladly pay a modest premium for the superior quality of one of their competitors next time around - Restoration hardware or arhaus. Will never shop at...