Marshalls — Local services in Palm Beach Gardens

Marshall’s has always been my go-to for gifts, Home decor and affordable clothing, however at this particular one located on PGA, I’ve had very bad experiences with a few employees there. Recently I had to report an employee to a manager because of some really racially insensitive comments he made to a coworker about me and a few other customers who were also Asian. I’m assuming he didn’t know I could speak English well? He was laughing loudly at our expense, complaining about customers while customers were shopping, saying things like “Asians travel in packs like sardines,” and then mocked some language I think he thought sounded Chinese, but instead he was simply making an idiot of himself in the middle of the Junior’s section. He seems to do this often as I’ve heard his complaining around the store on more than one occasion, about having to reorganize shoes in the shoe aisle. Im surprised he vents his frustrations so vocally around customers, nevermind make racial jokes about people while they shop. It has stopped me from going there. There’s nothing quite as awkward as shopping somewhere while an employee constantly whines about how much they despise you and their job. Either get this guy a Snickers bar...

I was visiting some friends in Florida and they raved about the selection at this Marshalls. The selection was awesome, but the dressing rooms...free of clutter, the attendants helpful and courteous but filthy. When was the last time they were cleaned by maintenance? The dressing room floor in several of the rooms had pubic hair, dust bunnies, strips from swim suits ( a sanitary guard) stuck on the walls and floor. So gross! No way I was going to try on anything other than something I could slip over my head. The AC grill overhead, also with dust hanging down...obviously they don't put a priority on cleaning. A bit let down for otherwise a...

Today, I realized that I had lost a diamond from my engagement ring when I had used the bathroom during my trip to this store. I had hit my ring against the wall and later when I realized the stone was missing, I knew that had to be where I lost it. I immediately called the store and talked to the manager John. He jumped into action and temporarily closed the bathroom till I could return to the store and search for the stone. I got there and was able to find the diamond on the floor of the bathroom. What a miracle! Thank you John. You are such an amazing example of a great manager and someone who puts the customer first. You are my...