AT&T Store — Local services in Palm Desert

Well, we went in to get a new Watch and sat down, put our names in and they said we were next. There were two people waiting on other people. We patiently sat there while they told us they were going to be right back . the manager , Antonio, Walked by us briskly without stopping and asked us if we had one question. and we said , well, we have more than one question, cause we wanted to check the bill also and get the watch . He quickly replied oh then I'll see you after this client . 20 mins later the other salesman finished with his first customer and said to us quickly , I'll be back in one minute - and ran back . And he never came back!! We waited but then after waiting almost an hour for someone to help us, I stood up What is going on ? Antonio replied back with the reply that our question was too disturbing for him and that he would have to finish his other customer and he didn't know how long it was going to take ! He was abbrupt , flippant and rude!! . I said you don't know if it's five minutes or 15 minutes or 30 minutes more to wait ?? he says well maybe around 15 minutes he says, He proceeded to talk about how our question was too involved, and that we asked too much and that he was going to take his time getting to us. And all we said was that we had more than one question he didn't even know what the questions were. Oh by the way, their Internet net was down as well. They didn't even have Wi-Fi. How can a telephone phones store not have Wi-Fi? But most importantly, doesn't he know that the customer is always right? what's wrong with this world today that people that go to work can't get trained in customer service and be polite. There's no reason for him to blame us for his inability to be transparent. Oh, and the guy that said he would be right back had no intention of coming back he went to lunch Antonio matter-of-factly told us well he hasn't eaten all day . I thought well that doesn't take one minute . At that point we proceeded to go to the AT&T on Monterey and Got the watch, set up and help right away .They also go to an affiliate AT&T always go to a...

At first we thought we were getting great customer service, however at this point it just seems to be Joseph saying things to get us to transfer or maybe he wasn’t sure of what he was selling. We switched from Verizon to AT&T because Verizon service was trash. Joseph gave us a quote for two new phones, on first net, two gift cards and an iPad for .99$ ((the service charge for the iPad would be covered by first net)) so no additional charges under what he originally quoted. This was in November. Since then, we have had to make numerous follow up calls and store visits for never receiving the gift cards, and for additional charges on our account. At this point we have gone back and forth with loyalty customer service and the manger Johnny because Joseph is never there. We had $20 upgrade charges on our account for the next program that we never asked for, we also are being charged a monthly fee for the iPad that was not discussed. I spent another 2 hours 1 in the store and 1 at home on the phone trying to get answers. I had to modify my own service plan to get the monthly rate to what Joseph originally quoted. I also have to wait till he’s back to confront him in person since he was the one who set up these plans. I really appreciate the attention he gave us in the beginning but after all this back tracking it feels more like shady sales tactics and lies. I wouldn’t suggest a friend to do business at this store and suggest the store take time to get on the same page. I would also appreciate to speak with someone who’s above Joseph but he never provided his bosses info to us after we asked multiple times. Best of luck to those who chose to go...

⭐☆☆☆☆ Disappointed with the Service at AT&T - Palm Desert Location

Today, we waited over 30 minutes for our turn, with only two people ahead of us. When it was finally our time, we knew exactly what we wanted—a specific phone that was available. The employee said he’d retrieve it from the back, claiming the safe would take two minutes to open. Instead of waiting those two minutes, he jumped to help another customer who arrived after us.

His co-worker even offered to get the phone, but he refused and continued assisting the other person, completely ignoring us. When we asked if he could finish helping us, he brushed us off with a casual “give me a minute,” while already activating another phone.

This was not just poor service—it was disrespectful and dismissive. We were patient, prepared, and clearly next in line. Being skipped over and ignored is unacceptable. AT&T needs to do better in valuing customers’ time and treating everyone with basic courtesy.

We left, we have been clients for over 15 years but I guess they...