Daniel's Jewelers — Local services in Palm Desert

Update.... even the owner could apologize for the situation as displayed below once again this company has zero integrity. They never offered to refund us our money. (We paid in cash) They just wanted us to keep coming back day after day until we couldn't return it anymore. I'm sure it was tactic for us to not be able to return the item. Who doesn't have $150 in their drawer , they could've gotten the money and asked us to come back the next day, but they did not. It was an anniversary gift for me, and I literally had to go down there and demand the manager put the money on my card which he said he couldn't do but then suddenly once I showed up at the store, he got the approval to do it. The only reason this was resolved is because I had to go down there and demand that it be resolved and it was our third trip down there by the way, not even an apology from anyone at the store or on here...what a joke .

I would give them a zero if I could. Absolutely horrendous business practices bought a gift and when I took it back within their 10 day return policy actually three days later they told me they did not have enough cash to give me my money back and I had to come back Friday. Even though the amount was under $200, they did not have enough money to give me my money back. Then I came back Friday and once again they said they did not have any money. It's a sales tactic to try to get me to go past my return time policy.. this company is the absolute worst, especially Ray. Alex is terrible too. They did not apologize once eventually we had to go down and demand that the manager James gave us a refund back on our debit card since they never have any cash. I would run far away from this company no reputable business would ever do business...

Went into Westfield to have a look at the jewelry stores. Nadia welcomed us into the store with a big smile and started chatting. She and Bernardo did everything to please us with buying a ring. As the correct size had to be sent out from their head office. They make sure it would be on time before we flew out back home. The next day we picked the ring up and without saying anything they knew exactly who we where. I would really recommend this store for their personal approach. It’s so much fun spending money there. Love the necklace by the way. 😁 Thanks Nadia and hope to see you next year when we...

I have been a happy customer with the company for over 6 years now. I had a huge instant connection with the staff. Their prior employer Alice was such a sweetheart who even remembered my sons first birthday and got him a birthday present. I have purchased several items and will continue to do so as time goes by. The customer service is beyond amazing. Thank you Bernardo for your patience and James for always attending to my children and giving them a balloon everytime. You guys are...