CaliPhonia Phone And Computer Repair — Local services in Palo Alto

Adam at CaliPhonia is incredible! We brought him an iPhone that had been completely vandalized —the screen was cracked and pried apart from the base, the back glass was gone, the battery had exploded, it was unable to connect to a computer, and we weren’t even sure what internal parts had gone missing. The only reason we thought that some data might be recoverable was because we could still track the phone with an Apple watch. When we brought it to the Apple store, their staff barely touched the phone and just said they were unwilling to help recover data that wasn’t backed up on iCloud. However, Adam was able to recover not only media files we thought we had lost, but the entire phone profile, at an extremely reasonable price and project timeline (especially compared to other data recovery services advertising online). Not only was he knowledgeable, he was also extremely patient, communicative, flexible, and realistic about the project’s prognosis. Working with him was such a joy. I highly encourage everyone to support Caliphonia and come to Adam for all your data recovery and...

I regret that I cannot recommend this business. I brought in my older external drive that I couldn't access over three months ago and paid their initial fee for data recovery lab services. Despite their promise to call when they had results, I've received no updates. Each time I called to follow up (every few weeks), they claimed the drive was "still in the lab." When I finally requested they return my drive so I could pick it up, they promised to call same-day to arrange this but never did. My follow-up call two days ago resulted in another promise to call back, which they didn't keep. Today, they appear to be not answering their phones at all. This level of customer service is unacceptable, and I would advise looking elsewhere for data...

Adam is a legend. He will get you right back up. I dropped and totally messed up my Pixel, and he got me back up and running within 30 hours of drop off (by the end of the next day). That time included the shipment of the part. He even got the finger print scanner to work. The work is top notch. Adam is also a person. He is fun to talk to and is willing to share his assessment of your repair without holding back. He sets expectations, and then exceeds them. Again, a great guy, and someone worth supporting with your dollars, especially as the alternatives are...