COACH — Local services in Palo Alto

Google map doesn't let me comment. Well, yesterday I brought my outlet bag to a local Coach store for the repair examination. I just bought it, but it has flaws at the bottom. I know people usually says that the outlet product may have less good quality than the normal price stores, so I double checked with the online agent and the official website, and it says:"You can bring it to any Coach store". However, the sales associate at this store told me they don't repair outlet products because they have different quality standards. This definitely conflicts with the policy. I don't know why this male sales is so unprofessional. Does this make him feel good? Besides, I asked if he minds taking a look on the bag and tell me if the flaw is normal. I can accept if such flaw is very common because it's just $140. Interesting thing is, he just took a look, but saying there's nothing, and the bag is perfect. To be honest, I'm so...

I had such a great experience at Coach today! It was my first time buying a Coach bag, and the team made it so special. Alice, Kathryn, Bridget, and Nicole were all incredibly sweet, patient, and helpful. They walked me through different styles, answered my questions, and made thoughtful suggestions based on what I was looking for. Thanks to their help, I found a bag I’m genuinely happy with. Amazing customer service all around—thank you for making my first Coach purchase such a...

I'm extremely disappointed with this location 😔 pacificly Jaun !! I can't believe he holds the title GM! I have been searching for this bag for over a week and finally located it at this location. I spoke with Katherine on Friday and she was gracious enough to place it on hold for me . I was sent a payment link by ALIS today and when I tried to purchase the bag ,they had sold it!! I see now that the customers are not a factor unless they are...