Pandora Jewelry — Local services in Palo Alto

I came in after a haircut and had wanted to treat myself to something after a really stressful time the previous several weeks. The first day I came in, it was a really pleasant interaction. I came in and I was greeted by staff. I said that I wanted to look at rings and earrings. She didn't hesitate to show me whatever they had in stock for the size I wanted. She was really pleasant and helpful. The sales lead on that day was also really nice and I enjoyed that interaction.

The next day, I had come back to exchange the ring I had gotten because I found that my fingers had (I guess) stopped swelling, and the ring was a tad too big. I had wanted a smaller size. The employee that was in the store greeted me, and I told her what I needed to do. The sales lead, who had come out from the back, was informed that I wanted to exchange a ring. She looked at it, and in a slightly accusatory tone "so... the ring is bent." I didn't really notice that the ring was bent because when I bought it, I had left it in the box. I had only put it on briefly the night before to show someone what I had gotten for myself. After realizing it was a little too big, I put it back in the box. So I have only really put the ring on for maybe 2 minutes total the entire time it was in my possession, and I told her so. When the other employee had brought back smaller sizes to the counter I was at, and the sales lead realized that the other rings were also a little twisted. So she looked it up on their digital catalog and physical catalog, and from inspection of other rings in their possession, she found that the slight twist in the band is just part of the style of the ring. She changed her accusatory tone to a much softer tone then. But I didn't really appreciate her initial tone, so it really didn't make that experience very pleasant. I do think I'll think twice about coming in this store just because I'm not sure how I...

I had such a great experience at the Pandora store thanks to Daniela! She was so kind, patient, and helpful throughout my visit. She really took the time to listen to what I was looking for and gave me thoughtful suggestions that fit perfectly. Daniela made the whole shopping experience easy and enjoyable, and her warm personality made me feel so comfortable. You can tell she truly cares about her customers and goes above and beyond to make sure you leave happy. Thank you, Daniela, for your wonderful service—I’ll...

Where do I begin. There were three workers talking to each other when we walked in, as soon as they saw us they all separated and immediately asked if we needed help. Only one of us was truly shopping but even then one of the workers brought us over to look at rings and they were truly amazing. First they just knew our ring size by looking and it was perfect each time. They didn’t even need to talk to us, their mannerisms alone sold us to buy something. Honestly...