Louis Vuitton Las Vegas Bellagio Women's — Local services in Paradise

Subject: Formal Complaint Regarding Unprofessional Service and Missing Order

Dear Louis Vuitton Customer Service Manager,

I am writing to express my extreme dissatisfaction with the service I have received from Louis Vuitton regarding my recent order. On [insert date], I made a purchase totaling $12,000 at your store with the understanding that my order would be shipped to my address. However, after waiting for two weeks, I have yet to receive any communication or updates regarding the status of my order.

When I contacted your customer service department via phone to inquire about the whereabouts of my order, I was met with a lack of professionalism and competence. The representative I spoke with was unable to locate any information about my order and provided little to no assistance in resolving the issue. This level of service is unacceptable, especially considering the significant amount of money I have spent with your company.

As a loyal customer of Louis Vuitton, I expect a higher standard of service and professionalism. I urge you to investigate this matter promptly and provide me with a resolution as soon as possible. I expect to receive either my order promptly or a full refund of the amount I paid.

I trust that you will take this matter seriously and address it with the urgency and attention it deserves. Thank you for your prompt attention to this...

I don’t like going to luxury designer stores(like Prada, YSL, etc) because the sales rep is usually judgmental and ignore you etc based on how you dress or look. I can understand why they must do this however, since the bags are expensive products that can’t be handled too often.

So with this in mind I entered the shop expecting more of the same. However, I was VERY pleasantly surprised when the sales rep (name: Paris) greeted me cheerfully and nicely, like I was an old friend from high school! He was trustworthy and respectful of my 3-year old, with a friendly demeanor and charm that warmed up any anxieties of feeling I didn’t belong in this store.

Because he was skilled at making me feel welcomed, I felt comfortable and purchased my very first Louis Vuitton bag. Thank you Mr. Paris for your professionalism!

In recent years I did notice a change in the way sales representatives in these kinds of luxury designer stores treat their customers, like Millennials. They are becoming more friendly, more transparent and personal, more relaxed and unafraid of showing glimpses of their personal side along with their professional side, which is, I think, a very...

I purchased a wallet here and was told it would fit in a pocket. This didn’t fit and I called and asked for return information. Everything seemed simple so I started the return process. I followed everything they asked me to do. I’ve called, sent emails, and called again. Louis has had my wallet since the 11th of May. I still haven’t gotten a refund. I called again and the customer service lady would not transfer me to Bellagio. Said wait 24-48 hrs for a response. That was 5 days ago. I’ve emailed since then 4 times. They asked for the person that sold me the wallets name. I put the business card, receipt, and wallet all in the box like requested. So I don’t have the sales persons name. Even though everything should be on my account. I also purchase a purse and another wallet on this trip. If I hadn’t of gave the purse as a gift I would be returning it too for poor customer service. I have followed every request that has been made and no refund. I should have known when I was being talked into the wallet it wouldn’t fit and I should of used my Judgment and next time I will. So now I’m out the wallet and the money on it because I’m still waiting...