francesca's — Local services in Paramus

Extremely rude and untrained staff member Kayla when i walked in she greeted me so we were off to a good start, i was looking at the products and saw something i wanted to know more about so i asked her a question and she just nodded and walked away, no verbal response whatsoever. obviously since i didn’t get my question answered i left the product back in its place and got something else, as she was about to ring me up someone (another customer) else was asking her for some help on a shirt so she went and grabbed it for her and then this other different customer came and asked her for something else. She went to the back to find something and left me alone at the register. i waited for a good while and when she came back she didn’t apologize for leaving me hanging. she rung me out after about 20 mins and i left. there was another associate around but she didn’t ring me up either. There store wasn’t busy at all. just 2 other customers and me. i guess they prioritize certain...

Visited the store today on 5/10 and had an absolutely horrible experience. The staff was not pleasant, giving me not such a nice look as I walked in and not greeting me either, like I listened to them greet every other customer that walked in after me. The person that appeared to be the manager or the leader of the staff was very rude and acting inappropriately by screaming at a staff member while there were a good number of customers in the store, and all of us looked at each other questioningly and a little scared for the poor girl. If you want a good Francesca's experience, try the one at Willowbrook mall: staff is much...

⭐️⭐️⭐️⭐️⭐️ I had such a great shopping experience at Francesca’s thanks to Yade 😊 She was super helpful, kind, and patient throughout my visit. I am not one to go out, shop and try on outfits, but she really helped me out. She made thoughtful suggestions, and genuinely made me feel comfortable. Yade has such a warm personality and amazing taste — she helped me find the perfect top that I probably wouldn’t have picked on my own, and her energy was so positive and made the whole experience so enjoyable. Definitely one of the best customer service experiences I’ve had in a while. Thank...