Villas of Pasadena Apartment Homes — Local services in Pasadena

I just moved into my apartment about 2 wks ago. The process was super easy and Christy was super helpful! Due to Covid-19, appointments are necessary in order to view the apartments. I was in town for a couple of days and the soonest they could get me in was the following week. However, Christy was able to make some arrangements and squeeze me into her schedule. We did a virtual viewing and at the end of it, I went ahead and signed my lease. I love how everything is upgraded, there’s no carpet and how spacious it is. The facility is clean and we also get our own assigned parking in the garage. I really appreciated Christy for taking the time to answer all of my questions. She would reply back in a timely manner and was always very patient with me. I did have a couple minor issues moving in but that got taken care of right away. Come tour this place! I promise you, you won’t regret it! :)

ADDENDUM——- When I first moved here, things were great. I’ve been living here for 7 months now so I can tell you the pros and cons.

Pros: -turnaround response time from managers are fairly quick (24-48 hrs) -haven’t seen any bugs -hard floorings

Cons: the NOISE!!!!! There’s so much noise that I can’t block out. Quick advice to anyone that works nights. Do not live by the front. I’m not sure how loud it is in the back part of the apartments but I have been having problems with noise. The walls are thin, I can hear my neighbor next door playing piano 7 days a week or my neighbor to the right side of me blasting their music in the middle of the night. The worst is the people above me. You can literally hear everything. I mean EVERYTHING——-heavy footsteps, drawers being closed, squeaky bed, alarm going off, cat running around, etc. If the second and third floor had carpets then I think the noise would be reduced. I’m also woken up by birds quaking, landscapers working on the property, construction noise, etc. I have lost so much sleep because of this. So therefore, I’m rating...

While the residents are all really nice and it’s a nice area the management company here has been really difficult and is not following the law. Villas refuses to follow rent control and when informing management of our rights we were threatened with eviction via email if we payed the legally allowed rent. Rent increases were 10% one year and 5% the next in violation of measure h. They also require a 2 month notice to move out, which is illegal according to state law (only 30 days is required in reality).

Additionally, the apartment has multiple safety concerns. Whenever it rains the hallways leak water on the 3rd floor (and aren’t repaired), a fire occurred my last week living here and the fire alarm only set off much later than is safe. Our ceiling flooded water into the bedroom floor and we weren’t given a place to stay while they repaired the ceiling (weeks later). Not to mention random hot water shut offs and one week on Christmas 2021 our water shut off for over a day for no reason.

Lastly, the minute the property manager found out we were giving our 2 month notice, we were constantly asked to move out early as they found a new tenant already and he wanted to move in “asap.” We were also charged an excessive rent increase here our last month, due to month-to-month rent being higher than 5%. You have to sign a yearly lease each year instead of being allowed to go month-to-month after your first year here.

Highly recommend people don’t live here if they value their safety and...

UPDATE: MOVE OUT REVIEW: It's a friendly community and great area of Pasadena. The apartments are clean and the community manager, Bianey is so kind and helpful. The building is old and has constant plumbing issues, but Bianey handled with care. Unfortunately, when she left for maternity leave the corporation did not replace her with a full time temp, and it became impossible to contact corporate when major issues like - hot water being out for a week happened. Upon our move out, we scheduled a move out inspection and received confirmation from corporate of the inspection appointment. After taking time off work to be there, no one showed or called, or answered phone calls. Then we were charged with damages and a cleaning fee that was not in our lease (and we left a clean and damage free apartment, after living there for 6 years). When we tried to discuss this with corporate who withheld our deposit, they said it was not their problem that they didn't show up for the move out inspection and kept the charges on our account and threatened to send us to collections if we did not pay in full that day. I would never recommend any Air Community due to poor management and customer service.

ORIGINAL REVIEW: I moved in about a month ago and the staff was very friendly and helpful! We love the apartment and the surrounding community! It's so peaceful and quiet and we love that it is smoke free and has quiet hours. Love the patio and the pool, too! We are...