Prestige Jewelry — Local services in Pasadena

This place is the worst place I have ever gone to. The service was incredible rude and disrespectful. I had called previously and explained to a women that I had a Vivienne Westwood Platinum brooch and I needed it fixed. She said she would need to see it so I went in to show them. The man immediately looks at it and says “oh I can’t fix this it’s not gold” I explain to him that it’s platinum and he says to me “it’s not and you don’t know what you’re talking about”. I further explained that it’s a VW brooch worth a couple hundred and that it was platinum and he just walks away.

Quite literally the worst customer service I have ever experienced and to anyone wanting to go here - I would steer clear and go to the jewelry district. For a small business - they are not in the business of...

I was going to go to another jewelry shop but they were unexpectedly closed! I was so bummed until I found this place on Yelp! I called ahead and they were open!

I am so glad I came here because Jeffrey was very helpful AND my 4 rings were ready the next day!! So fast!

I needed 4 different (mostly silver) rings to be resized bigger. He gave me a deal since I had so many rings (4 for $40 instead of his usual $45 per a ring). There was no price difference for if I needed them smaller vs. bigger.

I was so happy to get all 4 rings back and they all fit me!! The two fake silver rings are discolored on the bottom but he warned me it would look different.

I am happy with the turnaround time and that I can finally wear my...

My wife's engagement ring had the diamond fall out after only having the ring 8 years. Also with having new babies, the design of the ring just didn't work any more and it looked like it was just going to be placed in a drawer never to be seen again. I brought the ring to Prestige just hoping for any solution, but fearing it would cost a fortune and take a ton of time. Phyllis (I think was her name) had a new design all planned out in less than 5 minutes and for a fair cost. I couldn't be happier and totally regret going to one of the big box stores to buy the engagement ring. I'm glad these folks...