Planet Fitness — Local services in Pasco

UPDATE 5-13-25: Absolutely NO CHANGE. However, staff is walkthrough the area and walking right out without checking for machine/station hoggers within the 30 minute "RESERVED" section. Also, see the handwritten SIGN (photo) added by staff in both Spanish & English. This too has NO EFFECT for those of us there to do our 30 Minute workouts. Again, I personally had to inform 2 people that I was doing the circuit. Needless to say but I had to WAIT for them to get off the machines before continuing with my workout. PF needs to do a much better job at educating customers on how to use their "30 Minute Workout" section. Almost every time we go to PF, we use the 20 stations in the 30 min section, including the steps in between. However, as we are moving along through the Circuit other people jump ahead of us and think they can stay on that one station for 30 minutes whether on their phone or doing multiple sets and thereby screwing up our Circuit. We are tired of having to ask people if they're are almost done because we are doing the circuit, and we need to continue rotating stations. Most of the time, people get defensive and brush us off. We have complained to staff on numerous occasions about people not wanting to move and allow people doing the Circuit to continue moving through. The staff is weak and are not stern with these Circuit jumpers / Station Hoggers. It's almost NOT worth going to PF due to the hassle of having to ask these rude people to move and NOT having support from the staff. I have called PF a few times to speak with the manager, but she is rarely in or available to talk to. We are leaning heavily on canceling our membership with PF due to their ineptitude in teaching and dealing with people who hog the Circuit stations or any other station while sitting with their phone in hand a lot...

After not being billed during COVID, I found in September once billing was resumed, I was being charged for 3 gym memberships even though I only authorized 2 (one for myself and one for my daughter). On September 17th I was charged the monthly fee and on October 2nd I was charged $42.35 for the annual dues for 3 memberships. I called the Pasco club and was directed to call their billing company. After going through all the questions to confirm my identity, the billing company informed me that they cannot cancel the unauthorized account and I would have to call back the club. After calling the Pasco club back, I asked to speak to the manager (Nico) and was told she had already left for the day. She apparently walked back in when I was still on the phone and they were able to confirm with her that the 3rd membership should not have been billed to my account. This was additional 3rd membership was removed, and I was told I should expect a refund within 10-14 days. It is now November 10th and I have not received my refund. I tried calling the Pasco Club to speak to the manager (I confirmed was still Nico) and was told she was unavailable. I left a message with Marcus to have her call me back. I'm hoping this gets resolved soon and plan to cancel my membership after this is all said and done. I have never had this poor of an experience with a gym in the past. If you have a membership with them, I would suggest checking your bank account for any unauthorized charges as I am sure I am not the only person this has...

Worst idea we had was joining this gym through Richland WA in the grand opening special last week. First day at gym, they knew that as we didn’t understand how to check in. We expected a locked door, it’s wide open to anyone who does not belong to the gym, and you can clearly jump over the tiny walls, or walk in when the person is busy in the back. Ok, getting past the lack of safety, and getting back to them knowing we were new, no help was offered. We went to the rows of treadmills and did those. Spent the next 25 minutes looking at other equipment and looking lost, having the other people working out notice we are lost, tell us how to use them. I did approach the front desk and ask about the trainers they tell you about when you join. She introduced the only one on. Oh, I had seen her, she was working out by herself while I was on the treadmill and waking around wondering what to do. That’s why she didn’t see the customers floundering about. Disappointed. She never did ask what we needed help with or find us in the gym to ask us if we needed help. I get that gyms are for our use and self guided. They should actually sell the membership that way instead of saying there is plenty of help around. Hope is the one at the desk helping us. Or we say not helping us. Yep, she was nice and politically correct with her purple hair and all, but not willing to help, this disappoints me. I guess we only get to use the treadmill as that’s the only piece we...