francesca's — Local services in Pearland

Francesca’s has been a favorite of mine since I can remember outgrowing Justice Just for Girls. I almost always walk out of Francesca’s with something new and fun to wear and always feel very welcomed by the staff! I’m pretty disappointed with the Pearland location. I have visited the Pearland location many times this month. The first visit was to purchase a last minute baby shower dress (Amazon didn’t deliver what I wanted in time) and thankfully I ended up walking out with 4 dresses to choose from. I didn’t have a use for all of them and since i bought as a last minute for a special occasion I decided to return the ones I didn’t need. The last two visits I tried to make a return, Jessica, told me I needed the receipt or the tag. Totally understandable, except for the fact that she had zero customer service. The day ended up being terrible as I have never had that experience with Francesca’s before. Third attempt, I found the receipt… hallelujah. I went to return the dress and again terrible customer service by Jessica. I have no problem following store protocol. That’s why I brought the receipt as soon as I found it! And considering I shop at Francesca’s quite often and really enjoy the store, I’m very unimpressed that my history as a customer was not valued. Jessica had a terrible attitude and was not willing to help or suggest any options. Definitely won’t be shopping at this...

I was just in there this past Saturday 7/19 I love shopping here they always have good selection. But the moment I walked it the sales lady looked at me and walked away, I wasn’t even greeted or asked if I was doing okay while I was in there. I wasn’t the only customer in the store and the lady was sitting on top of the back counter on her phone. I work at a retail store so I know to at least greet a customer, they had good selection but due to the fact that I wasn’t even acknowledged I decided to just walk out and go to a...

To be honest, it's an amazing store. I've brought amazing gifts for my mother, sister and female friends. The staff also are amazing, and much better than many younger employees nowadays. Happy to know, customer service is stil...