Shogun — Restaurant in Pearland

We went for Father’s Day. I called 2 weeks in advance to make reservations, and was told there was no need. I called again 5 days ahead of time to confirm that we needed no reservations, because we had a large group (16 adults and 5 kids). I was told, “no problem, just come in “. I arrived 45 minutes ahead of my party to request a table with the hibachi show. I let them know that my family would be there at 2:15. We were seated at 2:50pm . We had only 1 waitress and I feel that for a party of that size, we should have had 2. The waitress was nice and did her best, but it was a lot to handle. We never got water, and drinks that we ordered took about 15 minutes to get for some, and 30 minutes for others. Once everyone got their drinks, we were allowed to order appetizers. The kids were so hungry we were allowing them to consume them as a meal. By the time we actually got the chef to our table, it was 4:15. We only had 1 chef. There should have been 2, because by the time we all got our complete meal, the rice was cold. The chef was nice enough to warm it for my husband, but everyone else ate it as is, because we were starving, it was 5:30. The chef was overwhelmed and didn’t do any of the show. He cooked our food and served it. My grandson asked if he could please do the volcano and he said “no, not today. I am not doing that “. When he left, he didn’t even say goodbye or enjoy your meal, or something??? I still gave the restaurant a 3, because the staff was nice and tried, but they were overwhelmed. Management needs to review the policy for larger groups so that they can accommodate. We still were charged 20% gratuity, about $200.00. We should have been offered at least a round of appetizers for the table or something. Management dropped...

Used to be my favorite restaurant of all hibachis…and I know I shouldn’t base it off one experience but they’ve gone down hill. My last experience wasn’t the best but after yesterday experience..I will NEVER go back. Went for lunch on a Saturday afternoon…My food didn’t look appealing, I even had to ask him to cook my shrimp a tad bit longer. When I started to eat , my food had absolutely NO FLAVOR! I mentioned this to the waiter and host passing by. There was an awkward blank stare of them looking at me like what did I want them to do about it, then they shrugged as if they didn’t understand. I asked them to ask the guy if he used seasoning. 2 min later they both walked by me with NO UPDATE. Then the waiter comes back 5 min after that to ask how the check will be split. We stated separately. He came back with the checks and walked off. Still no updates. Comes back and ask are we ready to check out. We said no. (Still no update) 5 min later he comes back interrupting our conversation again and I blurted out “we aren’t ready”. My thing is how are you coming back trying to get us to pay when you haven’t even updated us in regards to my experience. So I had to ASK myself the next time passing by when I actually was ready to pay and ask him for an update. He says “he said he used the regular amount of seasoning” I said oh ok. The thing is!!!!!! I know what the blank stare was…the look that we were given was as if we wanted free food or a discount …and that wasn’t what the situation was…I drive from CYPRESS to this location because it’s the only one I like so I expect it to taste good! Especially for the amount of money I am spending. Smh. I will NEVER return..

Picture included for context of how...

Had a bday dinner last night. As we walked in they sat us right away. There was only about only 2 other families there. Pretty empty. But that's when all the negative started.

The restaurant itself was hot. It felt like 80 degrees. We were all sweating and they were not cooking yet. The waiter took our drink order left and then came back for our drink order. It took about 20 min to get our drinks. Nothing really special. Mostly waters. We were hot and thirsty and hungry. Another 20 min later we got our salads and soups. About 15 min later the chef came out. Nothing fancy or enthusiastic but he did his job amd cooked our food. No complaint there. Finally eating, but no refills on drinks. We asked but it took forever to get. We were eating and super thirsty. The plates were never cleared from our table. We had empty salad bowls, soup bowls, and the empty dinner plates started adding to it. The waiter then brought the cake out and only brought 5 plates, which he knew we were 11. So we started using the little bowls on the table that are used for rice. Meanwhile the table was fill of our dinner plates. We just started piling them to be able to enjoy the cake. We asked for the check as well as more water and that took forever. So much that we walked to the bar and tried to asked the bartender to help us checkout. Bu this time we were sweating hot, miserable, thirsty and just ready to go.

Overall horrible experience. First and last time here. Will never be back. I'd rather drive to Baybrook for a way better...