Ashley Store — Local services in Pensacola

I have never been more uncomfortable in a shopping experience in my life, which might be a bit of an exaggeration considering all that’s going on in the world so let’s keep this in the context of in-store experiences. As easy as it is to shop online these days, even for things like furniture, I would expect an in-store experience to go above and beyond. In this case, we walked in as a family and were immediately greeted by someone. So far so good, totally expected. To make the story short though, we spent the next 25 minutes giving every nonverbal cue we could to indicate that we just wanted to have a little headspace to talk together and look around and decide the things we liked and didn’t like. The worker followed us around, interrupting our conversations, asking for personal information, and ignoring every hint we were trying to give. At one point, I even said that I wanted to have a little time to think and that I would let her know if we needed some help. Even my husband, who is generally more patient in situations like this, was all but ready to walk out within a few minutes. We really like Ashley historically. But I just don’t know that we could bring ourselves to go back in. Besides that, much of what was on the floor there was so different from what we see online. If you are VERY patient, or have a million questions that you want answered, or want a buddy to walk through a furniture store with, then this may...

I had originally walked into the Ashley Outlet on Airport Blvd. They did not have what I was looking for. Shannon at that location was very helpful and referred me to Brett at the Ashley location on Creighton Rd. When I got over to that location and asked for him he came over right away and stated he would be a few minutes after he finishes up with another customer. Was not long and he was there to assist me. I never felt pressured into buying anything. Brett if anything went over and beyond his call of duty for a salesman. As I was looking up prices on Amazon and found rates that were cheaper that what Ashleys furniture had Brett stated no worries I can assist with that. I thought I was just about done and then I had another idea. We went looking for a recliner and from there I ended up looking at another totally different set.y husband and I was going back and forth. Brett never once made us feel like we were wasting his time. Once Brett figured that we were going on another direction he jumped on the band wagon with us and came along for the ride. With all that being said he also took time to speak with my 4 yr. Old grandson and took time with him while my husband and I were discussing which color we wanted. Sorry to make this a long story I just wanted to let you all know Brett is a very helpful sales representative and a good asset to your company. His main concern is the customer and if they will be happy with...

When we shopped here in September 2020, we made it clear that we were preparing to PCS to AZ. Yet, our salesperson pushed the protection plan on us, which we purchased. Along with a dining set, couch, and recliner; spending upwards of $3,000. We picked up our furniture still in boxes and had our LTL carrier deliver to AZ. Recently, I was approved for a warranty exchange on our dining table. Authorizing us to select a new table, however, because we moved out of the area, Guardian won’t honor it and Ashley’s corporate liaison for Guardian, won’t honor it. Their company values include integrity and a commitment to honesty. They acknowledge their employee’s unethical conduct, however, their actions stop there. This is one of two stores in the Pensacola area serving active duty military and their families, along with the Pensacola community. The fact that your store can acknowledge the lack of integrity and honesty, and do nothing to honor your agreement, is shameful.

MILITARY BEWARE. DO NOT PURCHASE PROTECTION PLANS FOR YOUR FURNITURE IF YOU ARE MOVING OUT OF THE AREA. In fact, don’t shop here at all. Wait until you get to where you’re going so you can choose the plan that works for you and...