I get more disappointed every time I come here each year. Firstly, it seems like the bulk candy price goes up every time I’m back. It’s all the way up to $18 per pound??? I know inflation’s bad but there’s no way it’s $18-for-a-bag-of-sugar-and-corn-syrup bad.
Secondly (and the main reason for this one-star review) is the hostility I was met with when I tried to return a returnable bottle for 10¢ that I bought at the store. I bought a bottle of soda, walked down the block, drank it, and came back in to return it for the 10¢ deposit that is legally required in Michigan. The owner claimed that “they didn’t charge me a deposit” in the first place and therefore weren’t required to return one. If that’s the case, the owner should know that since the Bottle Bill was passed in 1976, it has been legally required for every business selling carbonated beverages to charge and return a deposit on all drinks labeled as such. Refusing to give me 10¢ back is just as illegal as never charging me a deposit in the first place. I tried to explain this to the owner, but he just said “sue me!” (Yes those were his exact words.) I eventually pulled out the written law and he finally agreed to give me my dime, but only after he had an odd power-trip moment in which he made me hand the dime back to him and then he handed it back to me to prove a point.
Anyway, I won’t be taking him up on his “sue me” offer since he did eventually return the dime, but I’m certainly considering reporting the business to the Attorney General for failure to comply with the law, since as I stated earlier, not charging a deposit on required drinks is just as illegal as not returning...
   Read moreAn awesome place to visit for the whole family. I swear our visit this summer to Pentwater was somewhat dreadful when it came to finding good service. One ice cream shop literally closed the window on my entire family several minutes prior to their listed closing time with us standing at the window. We walked into Cosmic the next day and the kids felt like they were in a different world. The ski theme is really fun. The quality of ice cream and candy products was excellent. And best of all the prices were very fair. So much so that we did a second family visit on the way out of town yesterday.
The owner was polite and truly genuine when it came to having a conversation. He mentioned their plans to open a store in Grand Rapids. We're excited to have you in West Michigan and will pay you a visit when it happens.
Thank you for the massive soda refill. I was truly dying...
   Read moreThis will be the last year we visit this store. We've been coming here for the last 4 or 5 years, I can't remember when we started/when it opened up, and have made it a family tradition of sorts. We would use a trip to Cosmic Candy as motivation to get good behavior out of the kids during our vacations. Unfortunately, the price has steadily increased to the point where my wife and I just grabbed candy for the kids and we skipped the usual ice cream. I was looking forward to grabbing a malt, but the price just turned me off, not because I can't afford it, but because it's pretty outrageous... Look I get it, inflation is bad right now. I know much of the shops in Pentwater rely mostly on tourism, but I don't want to take out a second mortgage to get some ice cream, regardless of the quality or the location...
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