Denver Mattress — Local services in Peoria

My bed didn't last a year. My past bed was used and lasted 4 years My fiance was hung up on the first time around. It took me almost 3 weeks to finally get ahold of someone to read emails. Was told that the covid 19 messed up their emails (guess people aren't the only one to catch the covid). As the time goes by this mattress is hurting my body more and more each night. No sleep and hard to walk. They are knowledgeable. But do they care? I'm sure there are people who care at the building. But if your mattress is faulty they will act like they are meeting you half way in reality they dont. Spent over $1500 but get under $400 in store credit. I will be paying my card off while suffering each night for awhile. Hope the person who reads the emails and the manager can sleep good at night on their mattress. 2 stars. Not gonna judge the whole store on a a few...

I’d like to preface that this review is going to be constructive criticism for our salesman, Craig. Through conversation he mentioned he is pretty new and learning the ropes. So instead giving a bad review, here’s pointers from the customers point of view.

Be cautious of how you greet customers. Sometimes too much information seeking and questioning before the customer has had a chance to look around can lose you the sale. Give the customer a chance to explore and feel comfortable.

Take a breath and have confidence. No need to apologize all the time for being new. The customer knows how it is and what to expect in these situations.

Streamline everything. you shouldn’t feel the need to explain every step you are going through. It makes the transaction much longer than expected.

Hope you find success...

My wife and I visited Denver Mattress here in Peoria , IL this morning (Wednesday, July 1st) looking for a new bed frame. We were immediately greeted with a huge smile, and "Good Morning" from "Jackie". She showed us the choices we had, and explained everything very well. We asked for delivery and setup (since we're "Senior " citizens)..and, she set up everything for us..at OUR convenience. The entire experience was easy . She has a wonderful personality...and is a terrific representative for your Company. If I were running a retail establishment here in Peoria...I'd try my best to hire her away from you. We'll definitely refer our friends to Denver Mattress..and, , next time we need a mattress...you can bet...