EXCLUSIVE FLOWERS AND GIFTS LLC — Local services in Peoria

I really hate leaving less than stellar reviews, but I reached out to the florist to make it right and they told me to “have a nice day”. The first bouquet is what I ordered and I paid extra for it to be upgraded. In the request notes I put “she likes daisies and wildflowers”. The bouquet already has a wildflower vibe, so I thought since there are already 5-6 different kinds of flowers in there, maybe they will add in a couple daisies. The second photo is what was delivered. It doesn’t even look close to the first picture. While it is pretty, it isn’t even the same color palette, doesn’t have the variety of flowers, and not the style I was going for. The florist said “well you said you wanted daisies so I added lavender ones”. Like those aren’t even daisies, those are chrysanthemums!! I was really hoping that this was going to be a spot to use for future orders because our teammate lives in AZ and we want to be able to send her flower appreciate from time to time. Who knows if this was a fluke, but by the way the florist responded to me after I reached out to make it right,...

My husband ordered flowers for me and paid over $100 for a bouquet that looked like it was purchased for $10 at the grocery store. All cheap filler flowers that were not fresh and not arranged at all. I called and complained and a new bouquet was delivered the next day. Flowers in new bouquet were adequate but nothing spectacular. Didn't matter really, because by this time, the joy of sending and receiving flowers was greatly displaced by the disappointment and hassle. Additionally, message card was not folded or put in an envelope, so everyone in my office now knows the reason my husband sent me flowers. Owner stated the first order was from a previous florist and Exclusive Flowers was simply responding to a request from FTD to fulfill the second order. I seriously question this, since the handwriting on the card for both orders was exactly the same and the same word was spelled incorrectly...

For the second time, my wife was given a bouquet from this business and its freshness lasted all of a few hours. The main culprit is extensive use of hydrangeas, that quickly wilt. If you have any control over what you order, do not let them include that flower. It's initial lush appearance will soon disappoint, even with refreshing the water, which I did. As this was a gift, I have advised our son-in-law to never buy from AsYa again.

My only comment to the owner's response is that most people--especially those ordering from out of the area--are not knowledgeable about the vulnerability of certain flowers. You would serve your customers better by advising them so they have plausible options. I would probably be more understanding of this if this were not the second time it happened. I have now learned and will so advise...