Burger King — Restaurant in Peoria

I ordered two sausage egg cheese croissant meals. I drove off and went to open it when I noticed not only was my croissant warm , the croissant itself was soggy, and my egg was wet, the cheese was stuck to the sausage and bread which meant one thing…. they gave me a sandwich that has been prepped and sat in the warmer for a long period of time. I called and was told to come in to get a refund . I came in and spoke with the manager and informed her of the issue. I also told her that I used to work for different fast food chains , and they’re prepping more than what they’re receiving for customers. My food should have never gotten soggy. My bag was even soaked at the bottom. The hash browns even were wet of grease. The assistant manager did honor my refund, and she was kind, and respectful, however the issue needs to get resolved , this is never acceptable to serve to customers, nor safe. That was served to my kid so it frustrated me that he wasn’t able to eat breakfast. To whomever is reading this always request fresh when ordering your food for this following reason, fast food chains have to honor that because if you don’t you aren’t promised the quality just the...

This is a family owned business. We have been going there since 2017. I can remember a handfull of times where at least one thing that was ordered was good. I need to learn my lesson because they can't even get cokes right. In the last year we have tried getting a shake and not once have they had them. The excuses are we ran out, or they just don't make them. Today the story from the manager is technical difficulties lol But thats not whatvthey said at the drive thru! It was they dont have shakes! REALLY? TODAY ALL OF OUR FOOD WAS HORRIBLE... OLD AND COLD! AND NO DRINKS BECAUSE IT WAS ALL CARBINATION. AS A MANAGER AND OWNER SMARTEN UP! DO YOUR JOB AS A MANAGER! CHECK YOUR SUPPLYS, GET MACHINES IN WORKING CONDITIONS, GET FRIENDLIER MANAGERS AND PEOPLE THAT ACTUALLY WANT TO WORK THERE AND SHOW IT. NOT RUDE INDIVIDUALS THAT ITS A HASSLE FOR THEM TO MAKE OUR FOOD AND TAKE OUR MONEY! IF YOU CANT...CLOSE YOUR DOORS FOR GOOD OR HAND OVER THE KEYS TO SOMEONE THAT CAN HANDLE OWNING THIS BURGER KING ON 91ST AVE AND PEORIA! THIS IS NO STARS. IT DOESNT DESERVE ONE! WE WONT BE BACK AND I WILL MAKE SURE TO SPREAD THE WORD IN OUR PEORIA COMMUNITY!!! SIGNED A DISGUSTED...

that was best Burger King me and my wife have had in 20 years .the french fries. We're golden and not soggy . delicious chicken sandwiches and the two bacon cheeseburgers what perfect we couldn't believe how good everything was you renovated the inside of that place and outside the staff was even amazing one of the girls from the counter came around and asked us if we needed a bag for our leftovers paper or plastic when we were coming in a girl was coming out doing curb service bringing a couple that I just pulled up their hot Burger King that they just ordered to it off the soda fountain the soda was great not flat the Pepsi was super sweet me and my wife like it sweet we even sat there and talked so I think it was a half an hour something we don't do much anymore. especially when you're in a fast food restaurant we were very happy with everything ! Great Job ! The staff we couldn't ask for more I'm pleasantly surprised I'm giving such a great review to Burger King I have loved Burger King for years but that have ben so bad...