The Exchange — Local services in Perkins Township

I've been going here for years. I don't know if it's me or if something actually changed, but the music is now horrid (in my opinion, used to be a mix of rock/rap/punk, now it's all "emo" stuff), and I went shopping there tonight to buy some Genesis old school games and they were really overpriced. I got a couple that I thought were a good deal until I got home, I tested them both, and they both did not work. So, I took them back within a half hour of the purchase and the guy at the counter said that he normally charges a "re-stocking fee" and will give me my money back just once and put my name on a list in the computer. So he was going to charge me because their games didn't work? For putting away two Genesis games? By the way, there were only like 30 or so Genesis games to choose from altogether. I used to work here, too, and it was a stupid experience. A bunch of kids acting like adults because they have a job. Nobody really doing anything. Oh yeah, and the emo kid that helped me was super pushy and kinda rude. Must have had his emo pants on too tight. Not trying to be mean, but I thought...

BEWARE....My adult son bought an atari system for my birthday awhile back from The Exchange in Sandusky. I never used it. (It was not the original.)I asked recently if we could take it back and trade it toward one I recognized. We took it in. The employees could not figure out how to plug it in to test it. They looked in the booklet and realized it had no power cord.I was shocked and asked why it wasnt tested before my son purchased it? "It may have been overlooked." We were nice but asked what could be done. We were given the owners brother in Cleveland. He listened and apologized and said his brother or sister who owned the Sandusky store would contact me. It has been about 5 wks. I have texted twice to check status w no response. We would have happily taken credit or traded it vs a refund. No offer was made. Very sad to see such lack of character and integrity. Please make sure they test everything in front of you. My son wasted $75 trying to...

*Update: The exchange listened to its customers and reconfigured the store, and most importantly, the vinyl area. Not only is it expanded, but the racking is very customer friendly now. As usual, the customer service of the staff is top notch. Changed review from 4 to 5 stars. Thank you!

Great employees! Decent selection of vinyl for the area but the display racks for the records is horrid. To view some you literally have to get down on your knees to go through them. This is really unacceptable, and I voice my displeasure to the staff every time I go in. I've even spoken with the DM and he kept trying to direct me to the Elyria store. The only reason I go back is due to the selection, and the quality of their used stock. They need to either expand to the store next to them, or find a new location to properly display their stock in a customer friendly fashion. Please, please, please address this. I go about once a month or so a drop about...