Reformation — Local services in Philadelphia

This store is the size of a closet. It's not a place you go into to shop. You quite literally cannot stand anywhere in the store without 3 employees visible. They have decent manners, and while they were a bit too chit-chatty to answer my questions which I found slightly rude, I didn't per se think they were intentionally nasty...but I would never ever go back in here because of the sheer discomfort of a store that is so tiny, you can't even look at a shirt without at least 2 people coming up to you. Again, that's customer service, and I get it. My pet peeve is the store size and the inability to privately converse with a friend about a top/blouse/whatever without someone...

I ordered a dress on 10/18/24 for a wedding that’s supposed to take place on 11/2.

The package was delivered a day early. Reformation didnt notify me of the delivery at all. The next day, I did not see the package anywhere, so I went to their customer service team to report it.

They’re forcing me to wait three business days (which would be 10/29) before they’ll even consider re-shipping the item. Of course it won’t make it to me by the wedding since I leave for the wedding on 10/30 (gives me less than 24 hours of shipping time).

I asked them to logically think about it and make an exception and they refused. Customer service sucks, and package tracking...

Stopped by the Reformation store yesterday to check out a few styles of jeans I saw online. This was my first time ever in the store and I was impressed at how kind and helpful the ladies were! One helped me gather jean styles, another helped me in the fitting room, and a third assisted with me checking out-all very nice! I decided on and purchased the Alyssa style jeans and will be back soon to get the Wilder fit…long-legged girlies: try these if you...