Temple University Foot and Ankle Institute — Local services in Philadelphia

My dad been going here for over 8 years as I Remeber if not more, for his routine foot care as a diabetic. And as of lately the man Jose (I think he uses pronouns-not sure) is very dam rude. This is the second time he has been openly rude to me in person and calling my phone. The first time he was shouting out my dad bill payment amount to him loud and rude. I had to walk to the counter to ask him why was he shouting at my dad. My dad paid the amount then requested a receipt. He told my dad they don’t have receipts. My dad then asked him to write on it a paper so he could keep track of his payments. Jose rudely made noises under his breathe then wrote it down. Later on that day Jose then calls my dad phone and tells my dad he didn’t pay his bill. We went back and forth with him that we did indeed pay it and we have a written receipt. Another young lady then got on the phone and apologized she stated she sits next to him and there was a mix up. Jose never apologized. Then another time he called my dad phone was an appointment cancellation and didn’t even try to make accommodations for my dad. Simply rude saying the doctor cancelled and wasn’t coming in. I called temple back and another lady simply told me my dad could come in for his routine care just can’t see the surgeon until the following day. This is the same thing Jose could have simply done however he didn’t. He hung up on me. Temple shouldn’t even have people at the front desk acting the way he does. Everybody else is pleasant, happy and helpful...

Dr. Jennifer Van is not only a skilled, highly trained diagnostician, practitioner and surgeon, but she is also an amazing teacher, which is really the highest indicator of excellence in any profession. In my experience as Dr. Van’s patient, I have observed not only the way she treats and speaks to me but the way she interacts with all the students and residents who train with her. In addition to being a skilled physician, she is a kind, patient and empathetic human being, with excellent communication skills. In the midst of the pandemic, when resources and services were severely limited, she went out of her way to be accessible and reassuring to me, especially because I was faced with an emergency situation. She and her team competently diagnosed my unusual problem and successfully performed surgery on my foot.

Her positive attitude spreads throughout her practice because every other person I have interacted with, from office staff, to medical assistants, to other doctors, has been equally friendly, extremely helpful, and professionally adept. Simply searching Dr. Van on the internet immediately shows the wealth of her credentials and the esteem in which she is held by her patients and colleagues. I share their opinions, am reassured that she is my doctor, and am privileged to provide my five...

I am not one to share or write reviews. But I had to for this particular facility. I strive on great patient quality care, as it relates to excellent customer service as well. How you are treated by your healthcare facilities, says a lot about how your overall health is being handled. Anyone can go to there doctors office and be seen, but the service and how you’re treated by the overall staff matters just as equally. It determines your attitude and how comfortable you are during your actual visit and if you will return. ME AND MY FAMILY WILL ALWAYS RETURN. From the front staff to the back staff. To the doctors to the MA’s. Temple foot & ankle is a well rounded healthcare facility, standing very strong on patient quality care. THEY CARE. Dr. Love is the best and extremely thorough with making sure we follow up. Thank you guys for taking good care of us and making us feel valued as...