Healing Spa of Philly — Local services in Philadelphia

if you are looking for a top of the line place to seek rest & relief, healing spa of philly has been a haven for me. i have benefited from tui na in many cities, but it is my belief that you can find no kinder and more capable people in this industry than at this spa. this is an institution of truly skilled and gifted practitioners of medicine. all of the therapists have been trained and been practicing for many years and i honestly think they are overqualified to be keeping their prices as low and accessible as compared to many other spas. in my opinion, other places just cannot compare in therapeutic value & care.

i found out about this still very new spot from the owner, jack, from my uncle who has been seeing him for nearly 15 years for consistent relief from pain and stress. jack is very soft spoken and humble, but if you know him you know he has been preparing to open this place for forever and does everything to ensure the quality and integrity of his work. i also got to know my go-to therapist and jack’s partner mei from a previous spa that was poorly treating and underpaying their employees. the facilities here are truly more modern, comfortable, and clean than any other spa i have been to in the chinatown area.

if you have any second thoughts - let me cue you into how compassionate these people are. there was a point in the past months when i went to get a massage while unknowingly i had food poisoning. at one point (& i am not proud of this) i projectile vomited three different times including directly on the massage table and sheets. anyone would be horrified, so insisting that i pay them double and help clean up to compensate this horrendous situation i put them in, they literally refused to take the help. mei then even gave me moxibustion and jack gave me acupuncture and a personal bottle of herbal medicine which he ran and got from his car for no fee.

i am sorry to gross anyone out and know the place is still spick and span as ever. my point is this: this business is not made of masseuses alone, but true healers and pillars of the community. they are interested in being of service to others above money or notoriety. their knowledge of conventional anatomy as well as traditional chinese medicines allows them to use many modalities, great especially for people looking for healing beyond or in tandem with western medicine. while small in stature, everyone is mighty (also recommend eva and shirley). the therapists will get out every knot and even use chiropractic adjustment to crack places in your back and neck that you didn’t even know were possible. shoutout to mei who can even crack your back very precisely with her feet!!!

thank you healing spa for improving and enriching my quality of life. you...

I was really looking forward to our visit, but unfortunately, our experience was disappointing due to mismanagement and poor communication.

We booked our appointments well in advance and specifically requested female massage therapists, which was confirmed. Upon arrival, the front desk reassured us that we would be getting female therapists and asked us to wait in a separate room. However, we ended up waiting for over 30 minutes, even as multiple walk-in guests were seated and started right away. A staff member even seemed surprised that we were still waiting.

Once our massages started, we assumed our request had been honored. However, we later realized that some of the female guests in our group had male therapists. This was never communicated to us at any point, and we only found out after the session ended.

When we brought this up at the front desk, instead of acknowledging the mistake, we were met with dismissive and gaslighting responses. They told us we should have booked in advance (which we did) and requested female therapists (which we also did). They also said we should have switched therapists at the start—but that was never an option because they had already confirmed our request before the session began and never informed us otherwise.

To make things worse, they asked if this was our first visit, which came across as patronizing since we’ve been here before.

To be clear, the massage therapists themselves were great, and this is not their fault. Our issue was with the lack of honesty and accountability from the staff. A simple acknowledgment of the mistake and an apology would have gone a long way, but instead, we left feeling dismissed and unheard.

I hope management takes this feedback seriously and improves communication and customer service. Mistakes happen, but the way they are handled makes all...

Overall a good massage, as I really needed to relieve the tension in my back and neck.

The space was adequately clean…but some parts were messy. When I arrived, there were so many used cups and things on the table in the lobby and trash cans were opened and over spilling.

One of the things that they need to improve on is the booking process. I booked online and chosen the service I wanted which was a 90 minutes massage and a 30 min facial gua sha. When I arrived, they seemed a little unorganized. There was a bit of a language barrier for the masseuse, and I’m not sure why the person at the front desk did not tell them what I booked. Or why they’re not aware of what was booked.

In the room I was asked how many minutes I wanted for my massage. The person next to me was asked the same thing. And I thought they were just confirming. But at the end of the massage, basically they were done and I was instructed to go ahead and get changed.

I ended up not getting the gua sha. Because again there was a language barrier, and I wasn’t sure if they just didn’t have someone to do it. It was just the men masseurs there at that time.

I had thought that maybe the online booking process would take some of the guess work out of what needed to be done. But I guess not.

Also, if you’re a woman and you are uncomfortable with a male masseuse… you can’t tell through the online booking. I personally don’t really care. But, They have options like “specialist 1-2-3 and so on” no names, no gender. So it’s...