The Children's Boutique — Local services in Philadelphia

I don't usually leave reviews, however I was more than disturbed by the ill-treatment and inadequate service I encountered today with my family. My fiance purchased a few dresses yesterday, however after seeing them, I decided that I'd like to see more dresses and have our baby try them on in person.

Upon entering the store, we were met by an older lady with glasses and dark hair; her immediate response was we're closing in 15 minutes. Another Caucasian family entered immediately after us, I couldn't help but notice the considerable difference in the level of treatment between that family and ours. As opposed to informing them of the store closing in 15 minutes, she was very warm and friendly with the couple and their child and started showing them around the store without any mention of her intention to close up shop.

My fiance then mentioned to her that we'd she'd like to have our daughter try a couple dresses , however based on her crude demeanor, cold body language and poor service, we decided that we'd prefer to have a refund and respectfully patronize another business that was more welcoming and appreciative of our business. Although the dresses were purchased the day before and the store does have a 7 day return policy, the older lady stated that she'd only be able to provide a store credit. My fiance in turn reminded her of the store policy and the information that was given to her the day before while making the purchases.

The older lady then stated that she'd "just give it to you" and "I'm not going to fight with you over this." She was then reminded that she was not giving anything to anyone and needed to honor her store policy. Two dresses were purchased for $158 for a 23 month old baby and due to the poor treatment at this store, both dresses were returned. The older lady whom I see is the owner based on the reviews then called a younger African American employee whom she mentioned to be her manager to process the refund. My fiance shouldn't have to announce that she has two law degrees, or dress to the nines to receive humane service.

Layla's Boutique in the King of Prussia Mall has better quality clothes and actually provides great customer service. This store and the owner belong in Jim Crow Mississippi. If they are going to keep operating, they need to actually provide accurate advertising and place a "Whites Only" or "No Colored People Allowed" sign in the window. This is a grotesque establishment, please spend your money...

Incredibly rude shrewish older caucasian woman, looks about 60, with straight brown shoulder-length hair, wearing glasses and a baseball cap. My toddler daughter and I went to look for a play kitchen. After a while she needed a diaper change, so I asked if there was a changing area. One of the other employees directed me to a restroom by the shoes that had a changing table, cautioning me that I would need to take the diaper with me. I had a bag, so that wasn't a problem.

I changed my daughter's diaper, and upon exiting the restroom she found a toy and proceeded to play. The aforementioned older woman scowled at me and abruptly asked, "Uh, do you need help with shoes?" I replied no. She continued muttering under her breath something about "We can't have diapers" and "This isn't a public restroom!" and stalked off.

The issues at hand: A store clerk cannot assume that I was there solely to use the restroom. Interrogating me about my shopping intentions, shoes or not, and then haughtily admonishing me that their restroom is not public, is rude. I have to wonder if on some level she behaved the way she did because I'm a minority. A point of secondary importance but nonetheless due some consideration: If a store sells children's goods and is catering to children, why on earth would you not have restroom facilities to accommodate diapers? They clearly have a changing table, but I received mixed messages about whether I was permitted to use it. I understand their request for me to take the soiled diaper (which I did, since we cloth diaper). If this is such a problem, pony up the $40 to get a diaper genie.

In any case, I understand why this store has multiple negative reviews. I confronted the woman and asked if she was the owner; she said it's a family-owned business. I let her know her comments were ill-received and stopped myself short of requesting to speak with a manager. To her credit, she apologized, but it was too little too late. This entire experience is unfortunate because I like their merchandise and I aim to support local businesses. We have many years of purchasing children's items ahead, none at The Children's Boutique where the clerk is rude if you don't appear to be...

There's an older Caucasian woman with brown hair and glasses that's horrible. She has to be the rudest person I've ever met. Lovely young African American associate that has been assisting me for over 9 years. Shopping for an easter outfit for my son so I purchased a couple accesories that I thought would work with the suit that I had in mind. Unfortuneatly these did not work as I purchased a darker suit elsewhere. I returned the accesories to the associate that I usually work with and the older woman races to the counter with her arms crossed. Taking the items, picking them up and examining them then proceeds to say out loud to the associate, " when we're these purchased"? As if I'm not standing there. Then she asked me what was wrong with it which I didn't quite understand what any of this had to do with her since she wasn't my selling associate. Her correct response should have been, " I'm sorry these did not work out for you. Is there anything else that I can help out with at this time"? She made this $39 return very uncomfortable. I work at a high end department store where we have $15,000 gowns returned and have to accept it with a smile. This was a $38 return that was still in its original packaging and tags attatched. Such a shame. Beautiful store and product but she will definitely deter you from...