Worth consignment — Local services in Pinecrest

DO NOT CONSIGN HERE! It hurts my heart to leave a one star review, especially to a small business, but at the end of the day, if it is warranted, I want to prevent someone else going through what I did. This is place is sadly an unprofessional disaster. I consigned 12 items here. She gave me a card saying I had until 6/15/24, to pick up what wasn’t sold. I called the store to let her know I needed some extra time to pick up the items. She argued with me that I needed to have come get them 5/15/24. I said, well I am going off what you wrote on your store business card so that’s why I am calling now. We went back and forth, basically her saying in so many words that she doesn’t believe me that it is what she wrote and went as far as to say bring in the card when you come in so she could see it. She then said my items were still there, but that I’d have to pick each item by hand one-by-one. If you’ve been to the store, she has thousands of pieces, so that would take hours; especially without photos of each item. Of course, she didn’t notify me if that “pick-up” process beforehand. I shared that the reason I needed more time I was having a health crisis in my family with my grandfather. So she said not to worry I can come and collect the items when I could. I don’t live close by, but came in today, 7/18/24 after leaving my mom hospitalized at a local hospital close to the store, so I decided to head over. She emailed me a list of what was consigned so I can start to pick. One item was marked as sold, two were marked as donated, and the rest were marked as available. So I went for the most expensive available item, a $350 Jason Wu dress, never worn, with an original tag. I looked for 15 mins for the dress. She then says, after seeing me struggle, that if I don’t find it, it’s probably been donated. I said but it doesn’t say donated in the list. She then starts to become extremely rude telling me that I was supposed to come in May, again, we had a back and forth about the pick-up date, so I take out the card with her handwriting on it that she asked me to bring in, guess what, she didn’t even want to look at it. Now, her point was that she told me I had to the end of June when I called, which she did not, but even so, why are only two of the so-called “donated” items marked as such if since our last convo more stuff was donated. I checked their general tags and none of them have any date indicators, so they’d have to look for the items one-by-one by consignment # to “pull” them, and if that’s the case, what would be the difference in having me spend hours pulling them myself vs. them pulling them to “donate” them. I’ve consigned with three other Miami shops and have NEVER had this issue, or this bad of an unprofessionally handled situation. I told her to keep the items if they are there, and also keep the $8 from the one “sale,” as they clearly need it more. Meanwhile, today my mom is in a hospital, and it’s also my grandfather’s 86th birthday, whom I help take of, so I am supposed to deal with someone basically calling me a liar regarding a date, and spend hours looking for things that have been allegedly donated when they haven’t even been marked as donated....

Love, love this store!!! if you are looking for a top notch consignment store in Miami go no further than Worth Consignment! The owners are so gracious, helpful, and kind! I found exactly what I was SPECIFICALLY looking for and then some! My sons's wedding was approaching and I could not find a handbag for the rehearsal dinner...looked everywhere but nothing, nada!! I was getting my nails done in the same strip mall...on a desperate whim, afterwards, I thought I had nothing to lose and would just see what Worth Consignment was all about. Well, I found the PERFECT hand bag for the rehearsal dinner plus 6 more bags/totes!! Great quality, name brands, and affordable prices!! I highly recommend Worth Consignment for anyone looking for those special one - of - a kind treasures! Don't miss out, you won't be...

Worth consignment is a hidden gem of wonderful consignment clothing. The owner Charlie is the nicest woman you’ll ever meet. Her store is very clean and neat and she is so warm and welcoming! Her customer care surpasses any clothing store I’ve ever been in. If you have something you’re looking for she will keep an eye out and if she takes it in, you’ll receive a call. You can’t get that kind of personal touch customer care anywhere! She only takes it in quality clothing, and her prices are not only fair for the consigner but also for the customer. A true hidden gem in the heart of Pinecrest! Come find Worth consignment, it is truly worth your time and you too can appreciate everything this store...